Installation & Office Support Specialist
About The Position
This role involves scheduling and coordinating image and print installations and moves, providing ETAs to internal teams and customers, testing application/equipment functions, and troubleshooting issues during installation, training, and network setup. The specialist will also be responsible for rebuilding equipment, reinstalling operating systems, updating print controllers, and maintaining an organized install bay with proper equipment tracking. Additional responsibilities include partnering with Service and Branch leadership on equipment disposition, supporting recycling efforts, organizing used equipment areas, providing backup support to warehouse/operations, and assisting with special projects.
Requirements
- Strong customer-service mindset and professional communication
- Organized, detail-oriented, and comfortable juggling scheduling + coordination tasks
- Ability to troubleshoot and problem-solve during installs and setup
- Comfortable working around copiers/printers, basic rebuild/reinstall work, and inventory tracking
- Willingness to visit customer locations as required and represent LOC professionally
- Valid driver’s license required
Responsibilities
- Schedule and coordinate image and print installs and moves (processed through Salesforce)
- Provide ETAs for installs, moves, and deliveries to internal teams and customers
- Test application/equipment functions prior to leaving the client site
- Troubleshoot issues during installation, training, and network setup to ensure client satisfaction
- Rebuild equipment, reinstall operating systems, and update print controllers
- Maintain a clean, organized install bay with proper paperwork and equipment tracking
- Track, tag, organize, and maintain used equipment lists (Salesforce and Excel)
- Send weekly used-equipment updates to the sales team and update reconciliation reporting
- Create invoices in SalesPad for wholesale equipment sales
- Partner with Service and Branch leadership to determine disposition of returned/trade-in equipment (refurbish, parts, recycle, wholesale)
- Support recycling prep and runs using the box truck (as needed)
- Keep boneyard/used equipment areas organized and labeled
- Serve as backup support to warehouse/operations
- Assist with special projects as assigned
Benefits
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match
- Pension
- Work-life Balance
- Full Medical, Dental & Vision
- HSA
- Life Insurance
- Local Volunteer Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
