Installation Manager

Curative HR LLC • Austin, TX

2d • Remote

About The Position

The Installation Manager will support the installation of new and renewal business sales. This position is responsible for managing tasks from post-sale and continuing through for active clients. The Installation Manager will focus on completing set-up milestones, supporting group and broker escalations throughout the year.

Requirements

• Possess the ability to adapt quickly in a fast-paced, ever-changing environment
• Knowledge of state specific Health Plan Benefits
• Detailed oriented with experience with CRM systems
• Proficient in Microsoft Office Suite, Google Workspace and Adobe
• Fluent in spoken and written English (Spanish bilingual -preferred but not required)
• Possess excellent diplomacy and people skills.
• 3 years’ experience in Health Plan Sales, Benefit Counselling or Account Management
• Excellent, professional verbal and written communication skills

Nice To Haves

• Bilingual in English and Spanish

Responsibilities

• Efficiently escalate and close group and member concerns and issues that are brought to our attention via the broker or group while tracking and trending such concerns and issues.
• Providing support to the Account Executives throughout the implementation process including but not limited to: Discovery to gather all new client implementation requirements.
• Ensure that all parties are up to date on implementation status and have clear actions for the next check-in that are aligned with onboarding success.
• Ensuring all group documents are completed accurately and received timely.
• Supporting enrollment meetings both virtually and on site as a back up to the account executive as needed.
• Updating group and broker information company client management systems
• Additional enrollment, eligibility, and contracting support as needed
• Serving as a subject matter expert for Curative Health Plan benefits, implementation processes and procedures.
• Develop proficiency in ENav enrollment platform and EDI enrollments
• Nurture long term relationships with internal and external stakeholders.
• Performas other duties as assigned

Benefits

• Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)
• $0 copays and $0 deductibles (with completion of our Baseline Visit )
• Preventive and primary care built in
• Mental health support
• One-on-one care navigation
• Chronic condition programs (diabetes, weight, hypertension)
• Maternity and family planning support
• 24/7/365 Curative Telehealth
• Pharmacy benefits
• Comprehensive dental and vision coverage
• Employer-provided life and disability coverage with additional supplemental options
• Flexible spending accounts
• Generous PTO policy plus 11 paid annual company holidays
• 401K for full-time employees
• Generous Up to 8–12 weeks paid parental leave, based on role eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed