Installation Coor I
About The Position
This role is responsible for coordinating installation schedules with customers and installation teams, serving as the primary customer contact throughout the installation process. The Installation Coordinator will answer questions, provide updates, and help resolve scheduling or service issues. They will also support Sales, Service, and Operations teams with order entry, invoicing, and project tracking, while maintaining accurate customer records, contracts, and installation dates within the CRM system. A key part of the role involves assisting with resolving scheduling conflicts and customer concerns professionally and efficiently, tracking project progress to ensure installations stay on schedule, and assisting with post-installation follow-up and punch list coordination.
Requirements
- High school diploma or equivalent
- Experience scheduling appointments or coordinating projects
- Strong customer service and communication skills
- Excellent organization, multitasking, and problem-solving abilities
- Proficiency with Microsoft Office, including Outlook, Word, and Excel
- Experience working in a fast-paced, team-oriented environment
- Ability to problem-solve, prioritize tasks, and follow through independently
- Ability to pass a pre-employment drug screen
Nice To Haves
- Experience with CRM systems, or QuickBooks
- Experience in construction, home improvement, or service industries
Responsibilities
- Coordinate installation schedules with customers and installation teams
- Serve as the primary customer contact throughout the installation process
- Answer questions, provide updates, and help resolve scheduling or service issues
- Support Sales, Service, and Operations teams with order entry, invoicing, and project tracking
- Maintain accurate customer records, contracts, installation dates, and CRM data
- Assist with resolving scheduling conflicts and customer concerns professionally and efficiently
- Track project progress and help ensure installations stay on schedule
- Assist with post-installation follow-up and punch list coordination
Benefits
- Competitive pay starting at $25/hour
- Full-time Monday–Friday schedule
- Paid time off
- Medical, dental, and vision insurance
- Short- and long-term disability coverage
- Company-paid life insurance
- 401(k) with company match
- Employee Stock Ownership Plan (ESOP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
