Install Coordinator

CDS Logistics•Dundalk, MD

21h•Onsite

About The Position

CDS Home Services is seeking a dynamic professional to assist in the execution and management of a growing generator and electrical company. The Install Coordinator position will be responsible for overseeing all office and administrative aspects of daily generator installation operations. This role reports directly to a Business Unit Manager. Our primary goal is to ensure excellent operational standards are met and that we maintain high customer satisfaction. In this role you will work in the office coordinating liaison with local and state governments to ensure that all needed permitting is obtained for generator installations, as well as supporting the daily operations of our business through coordination of a variety of internal and external client requests. You can anticipate this role to focus on operational performance to meet customer expectations. A successful applicant will be able to: Perform quality work within deadlines Interact and communicate professionally with internal and external customer groups Prioritize daily tasks in consideration to Organizational Strategic Goals Work independently while understanding the necessity for communicating and coordinating efforts with other employees and external customers

Requirements

AA Degree or Equivalent years of experience in Service management industries.
1-3 years of account/program management.
Sales life cycle experience.
Poses a willingness to learn while working in a team environment.

Nice To Haves

Bachelors Degree or Equivalent years of experience
Experience coordinating service and sale of products within regulated industries

Responsibilities

Oversee and make the pre-calls/delivery scheduling and checking the status of installation work orders
Oversee and set-up measures/estimates with customers
Data entry and tracking of all orders
Manage the completion of all jobs to ensure that all required paperwork and payments are entered into internal systems
Manage the pre qualifying of customers for installation services
Oversee all gas forms for generator installs to ensure that residence is verified for meter and service line
Oversee all electric forms for generator service tie ins with utility companies
Coordinate with Ms. Utility to mark property to ensure job site safety for any necessary installation jobs
Handle customer complaints in a professional and timely manner
Oversee that all licenses are up to date for electric in 4 States
Oversee dispatch board to ensure that jobs are scheduled correctly
Maintain all forms that the electricians and techs use for electric and generator dept
Work with local and state governments to ensure that all needed permitting is obtained in a timely manner.
Work with gas and propane companies in scheduling timely installation
Working within the Home Depot system to upload and complete contracts.
Assist sales team by supporting lead follow-up, scheduling appointments, and ensuring timely communication with prospective customers
Conduct outbound calls to support sales efforts, including appointment setting, customer follow-ups, and status updates
Provide administrative and operational support to sales initiatives, helping drive conversion and customer satisfaction