Install Coordinator
About The Position
We are a growing home services company built on faith, integrity, and hard work, seeking a Sales Manager Assistant/Customer Service Representative. This role is foundational as the first voice a customer hears, setting the tone for their experience, especially when they're facing urgent plumbing, heating, or electrical issues. We are looking for someone who thrives on helping others, solving problems, and keeping things organized. The ideal candidate will take ownership, communicate with confidence and empathy, and help build trust from the initial interaction.
Requirements
- You love helping people and thrive in a fast-paced, service-focused role
- You're organized, detail-oriented, and don't let things slip through the cracks
- You have excellent verbal and written communication skills
- You're tech-savvy and comfortable using platforms like ServiceTitan (or similar)
- You bring positivity, accountability, and a team-first mindset every day
- Pulling permits with city/county authorities
- Familiarity with dispatching or call-center workflows
- Bilingual (English/Spanish)
Nice To Haves
- Experience scheduling inspections with local jurisdictions
- Experience in plumbing, HVAC, or home service scheduling
Responsibilities
- Answer inbound calls and respond to web inquiries with professionalism and warmth
- Accurately schedule appointments, following dispatch protocols to optimize routes
- Enter and update customer information in ServiceTitan
- Follow up on estimates, open opportunities, and membership renewals
- Collaborate with the team to support technicians and maintain top-tier service
- Be a calming presence during customer emergencies-problem-solve with heart
Benefits
- Competitive hourly pay + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts on services
- Opportunity to grow into dispatching or leadership roles
- A culture built on service, family values, and doing things the right way
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
