Install Coordinator

PipeDreams•Hayward, CA

6d•Onsite

About The Position

The Install Coordinator is responsible for planning, support of scheduling, and coordinating installation projects from start to finish. You will schedule installation jobs and prepare the installers so they can accomplish the highest quality installations, every time. This role ensures that projects are completed on time within scope, and to customer satisfaction while maintaining efficient communication between customers, installers, vendors, and internal departments.

Requirements

High School Diploma
Previous experience in scheduling, dispatching, or project coordination
Strong organizational and multitasking skills
Excellent communication and customer service abilities
Proficient with scheduling software, CRM Systems and Microsoft Office
Ability to work under pressure and adapt to changing priorities
Detail-oriented with strong problem-solving skills

Responsibilities

Schedule and coordinate installation appointments with customers and field technicians
Communicate project details, timelines, and expectations to installation crews
Serve as the primary point of contact for customers before, during, and and after installation
Work closely with the lead installer and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
Track the status of installations and provide updates to management
Prepare and distribute work orders, job packets, and related documentation
Verify that materials and equipment are ready and available for scheduled installs.
Work with vendors, suppliers, and logistics teams to resolve delays or shortages.
Maintain accurate records of completed installations, change orders, and customer communications.
Assist with billing, invoicing, and job costing as needed
Address customer questions, concerns, and follow-up requests promptly and professionally.
Support compliance with safety, quality and company policies
Professionally answering the phone in a polite, friendly manner
Know how to establish customer rapport to ensure highest levels of satisfaction.
Participate actively in all formal exercises and on-the-job training
Assist in completing accurate and timely paperwork.