INSPIRE Leadership Development Program - Amusement & Family Entertainment Operations
About The Position
The INSPIRE Leadership Development Program is an accelerated leadership pathway designed for driven and emerging hospitality leaders seeking to grow into a future management role within a luxury resort environment. This immersive 18-month program provides hands-on leadership experience across multiple areas of Resort Experience operations, including large-scale event operations, technical event operations and warehousing, and family entertainment and childcare operations. Participants will work alongside experienced leaders while developing the operational knowledge, leadership capabilities, strategic thinking, and decision-making skills necessary to transition into their first management position. The program begins with a strong focus on learning resort operations, SOPs, service standards, and leadership expectations through mentorship and guided development. As the program progresses, participants will take on increasing operational ownership and leadership responsibilities while preparing to become empowered and independent leaders. This position is ideal for individuals who are eager to grow their hospitality leadership career, thrive in fast-paced operational environments, and are passionate about creating exceptional guest experiences.
Requirements
- Minimum of 1-year cumulative experience in hospitality (within hotel environment, preferred) or a customer-service orientated environment (and/or experience in specific area you are applying).
- A recent graduate with a degree in Hospitality Management, Business Administration, or a related field.
- Desire to advance your hospitality career, with strong ability, engagement, and motivation.
- Agile and works well in fast-paced environments, willing to learn and commit to a role.
- Legal working eligibility in country you are applying, at this time we are unable to provide sponsorship.
- Previous leadership or supervisory experience leading teams within hospitality, events, entertainment, recreation, childcare, retail, or guest experience environments.
- Strong desire to grow into a management role within hospitality operations.
- Demonstrated leadership potential with a proactive, driven, and solution-focused mindset.
- Strong communication, organizational, interpersonal, and problem-solving skills.
- Ability to adapt quickly in fast-paced and changing operational environments.
- Ability to work flexible schedules including evenings, weekends, holidays, and peak seasonal periods.
- CPR & First Aid Certification
- Food Handlers Certification
- Fingerprint Clearance Card
- Title 4 Liquor Certification
- Negative Tuberculosis Test
- High School Diploma or GED
Responsibilities
- Partner closely with Resort Experience leaders to gain exposure to leadership strategy, operational planning, and decision making.
- Learn and uphold Fairmont luxury service standards and Resort Experience operational expectations.
- Develop strong knowledge of SOPs, operational workflows, safety procedures, and guest experience standards.
- Support and perform talent acquisition in all roles.
- Support day-to-day operational leadership across multiple Resort Experience divisions.
- Demonstrate professionalism, accountability, initiative, and strong leadership presence.
- Foster a collaborative, guest-focused, and positive team culture.
- Support the planning, coordination, and execution of seasonal activations and resort events.
- Assist with operational readiness, staffing support, guest flow, and event logistics.
- Support entertainment operations, concessions, guest services, and operational execution during high-volume periods.
- Partner with cross-functional teams to ensure seamless event operations and guest experience delivery.
- Support technical event installations, lighting and décor operations, and operational setup.
- Assist with warehouse organization, inventory readiness, refurbishment processes, and logistical support.
- Gain exposure to technical operations planning, safety standards, and equipment oversight.
- Support installation and strike timelines during seasonal activations and large-scale events.
- Support daily operations of family-focused resort experiences including Camp Trailblazers and Day Camp programming.
- Assist with staffing readiness, operational execution, guest engagement, and program support.
- Gain exposure to childcare compliance standards, onboarding, training, and SOP execution.
- Support the development and delivery of engaging family experiences aligned with resort standards.
- Assist with colleague supervision, operational support, and training readiness.
- Support guest recovery situations and help resolve operational challenges professionally and efficiently.
- Maintain high standards of organization, presentation, cleanliness, and operational readiness.
- Participate in leadership development conversations, mentorship opportunities, and performance coaching.
Benefits
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Great Medical and Dental benefits
- 401K
- Direct Deposit
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
