Inspections Support for the Division of Code Enforcement – Housing Quality Standards Unit (DCE-HQS)
About The Position
The Inspections Support/Community Coordinator works in the Division of Code Enforcement’s Housing Quality Standards (HQS) unit, assisting with daily administrative and operational activities. The role focuses on property inspections for HOME ARP grant projects and supports the timely completion of inspections in accordance with program requirements. The coordinator monitors scheduling and inspection activity, maintains accurate records and reporting, and coordinates with tenants, property owners, managing agents, other HPD units, and program staff to address inspection-related matters. The position also assists the HQS Coordinator and Director with identifying operational challenges, improving workflows, guiding support staff, and carrying out special projects. This is a grant-funded position with a two-year limit.
Requirements
- A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties described; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience. All candidates must have at least one year of qualifying experience.
- Ability to coordinate multiple assignments and meet established deadlines.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Ability to work independently, prioritize assignments, and provide guidance to support staff.
Nice To Haves
- Excellent verbal and written communication skills.
- Strong customer service focus.
- Bilingual ability.
- Some knowledge of housing inspection programs and/or subsidized housing requirements.
Responsibilities
- Coordinate and monitor scheduling of HQS inspections and re-inspections for subsidized apartments, ensuring appointments are arranged and completed within established timelines.
- Track inspection activity, including completed inspections, outstanding cases, failed inspections, and required re-inspections.
- Review and maintain inspection records in HPDInfo, Emphasys Elite, and other applicable databases for accuracy and compliance with procedures.
- Prepare, review, and analyze inspection reports, tracking spreadsheets, and operational data to identify delays, trends, and follow-up needs.
- Communicate with tenants, property owners, landlords, and managing agents about inspection scheduling, results, deficiencies, and follow-up actions.
- Coordinate with other HPD divisions and program staff to resolve inspection-related issues and process cases timely.
- Monitor outstanding inspection assignments and work with appropriate staff to address scheduling delays, access issues, and other operational concerns.
- Respond to and resolve inquiries or complaints from tenants, landlords, and program representatives, referring complex matters to the appropriate supervisor when necessary.
- Assist in reviewing procedures and recommend improvements to inspection scheduling, tracking, reporting, and unit operations.
- Provide regular updates to the HQS Coordinator and Director on inspection progress, outstanding cases, and operational challenges.
- Assist with training and guiding clerical and administrative support staff, and coordinate their work, including supervising staff when assigned.
- Assist the HQS Coordinator and Director with special projects, operational analysis, research, and other assignments involving HQS and related housing programs.
- Perform other related duties as assigned by the HQS Director.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
