Inspections Support for the Division of Code Enforcement – Housing Quality Standards Unit (DCE-HQS)
About The Position
The Community Coordinator will assist in overseeing and coordinating the daily administrative and operational activities of the Housing Quality Standards (HQS) Unit in the Division of Code Enforcement, focusing on property inspections for HOME ARP grant projects. The position monitors inspection scheduling and activity, maintains accurate reporting, and coordinates with tenants, property owners, managing agents, and other HPD units to address inspection-related matters. The role also supports the HQS Coordinator and Director in identifying operational challenges, improving workflows, and ensuring inspections are completed promptly and in accordance with program requirements. This is a grant-funded position with a two-year limit. The stated compensation is USD 62,868–USD 72,298; the posting also lists a salary band of $70,000 to $80,000.
Requirements
- A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience. All candidates must have at least one year of qualifying experience.
- Excellent verbal and written communication skills.
- Strong customer service focus.
- Ability to coordinate multiple assignments and meet established deadlines.
- Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Ability to work independently, prioritize assignments, and provide guidance to support staff.
Nice To Haves
- Bilingual ability.
- Some knowledge of housing inspection programs and/or subsidized housing requirements.
Responsibilities
- Coordinate and monitor scheduling of HQS inspections and re-inspections for subsidized apartments, ensuring appointments are arranged and completed within established program timelines.
- Track inspection activities, including completed inspections, outstanding cases, failed inspections, and required re-inspections.
- Review and maintain inspection records in HPDInfo, Emphasys Elite, and other applicable databases for accuracy and compliance with procedures.
- Prepare, review, and analyze inspection reports, tracking spreadsheets, and operational data to identify delays, trends, and areas requiring follow-up.
- Communicate with tenants, property owners, landlords, and managing agents about inspection scheduling, results, outstanding deficiencies, and required follow-up actions.
- Coordinate with other HPD divisions and program staff to resolve inspection-related issues and ensure timely case processing.
- Monitor outstanding inspection assignments and work with appropriate staff to address scheduling delays, access issues, and other operational concerns.
- Respond to and resolve inquiries or complaints from tenants, landlords, and program representatives, referring complex matters to the appropriate supervisor when necessary.
- Assist in reviewing procedures and recommend improvements to inspection scheduling, tracking, reporting, and unit operations.
- Provide regular updates to the HQS Coordinator and Director on inspection progress, outstanding cases, and operational challenges.
- Assist with training, guidance, and coordination of clerical and administrative support staff, including supervising staff when assigned.
- Assist the HQS Coordinator and Director with special projects, operational analysis, research, and other assignments involving HQS and related housing programs.
- Perform other related duties as assigned by the HQS Director.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
