Inspections & Quality Control Compliance Manager

Community Teamwork•Lowell, MA

3d•Onsite

About The Position

As part of the Leased Housing team, the Inspections & Quality Control Compliance Manager will provide direct supervision, leadership, operational oversight, and regulatory guidance to staff responsible for housing inspections, inspection coordination, quality control, payment integrity, audit readiness, compliance monitoring, and data management activities and will ensure that all of CTI�s Leased Housing Programs comply with HUD, Executive Office of Housing and Livable Communities (EOHLC) and CTI requirements.

Requirements

General knowledge of HUD, EOHLC rules and regulations, quality control processes and 3+ years of progressively responsible experience in a related field
Working knowledge of HUD, EOHLC, Housing Choice Voucher (HCV), Housing Quality Standards (HQS)/NSPIRE, SEMAP, and other applicable federal and state housing regulations
Demonstrated leadership, supervisory, organizational, and project management skills with the ability to manage multiple priorities and lead cross-functional teams
Strong analytical, problem-solving, and decision-making skills, with the ability to interpret regulations and ensure program compliance
Excellent written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office and housing management software
Valid driver's license and the ability to travel to inspection sites as required

Nice To Haves

Bachelor's Degree
Previous supervisory experience
Yardi experience

Responsibilities

Provide leadership and supervision to staff responsible for inspection, compliance, payment integrity, data management, and administrative functions, including recruitment, onboarding, training, coaching, teamwork, and professional development
Oversee inspection scheduling, operations, workflow coordination, quality control, payment integrity functions, and regulatory timelines to ensure efficient and compliant program operations
Ensure inspections, abatements, compliance notices, enforcement actions, and related activities are completed accurately, timely, and in accordance with HUD, EOHLC, CoC, SEMAP, and CTI requirements
Maintain current knowledge of HUD, EOHLC, CoC, SEMAP, and CTI regulations and policy changes, ensuring ongoing program compliance and communicating regulatory updates to staff as appropriate
Monitor program performance through quality assurance reviews, data analysis, and reporting to ensure compliance with regulatory requirements, including achievement of all SEMAP Inspection Indicators
Ensure accurate data entry, reporting integrity, and maintenance of tenant, inspection, and regulatory records.
Coordinate audit readiness activities and oversee the preparation of required HUD, EOHLC, and other program reports
Conduct informal hearings and termination hearings related to participant violations of Housing Choice Voucher Program family obligations and program requirements
Promote collaboration and communication among inspection, leasing, compliance, fiscal, data, and administrative teams to ensure coordinated service delivery and access to the full range of CTI programs and services
Collaborate with staff to develop and implement policies, procedures, and operational improvements that strengthen compliance, efficiency, and program services while supporting housing stability for tenants and property owners
Assist with educational workshops and outreach for property owners regarding CTI inspection requirements, Housing Quality Standards (HQS), and property maintenance expectations
Travel to inspection sites and other program locations as required
Uphold the values of CTI � Equity, Integrity, Compassion.
Prepare and deliver timely, constructive, and comprehensive performance reviews in accordance with organizational deadlines and performance management policies

Benefits

4 Weeks of Paid Time Off
Paid Sick Leave
12 paid holidays
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Critical Illness Insurance
Pet Insurance
Tuition Reimbursement
Career Advancement and Professional Development Opportunities
5% employer contribution to your 401(k) retirement account after 6 months of employment