Residential Services - Inspection Coordinator

Mecklenburg County • Charlotte, NC

2d • Onsite

About The Position

The Inspection Coordinator will be working the Residential Permitting and Inspections Team in support of permitting and inspections functions within Mecklenburg County. Interactions will be in person, via phone, e-mail or text. This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in support of the office and field inspectors in the permitting process.

Requirements

• Minimum of four years of administrative experience
• High School Diploma or equivalent
• Knowledge of Administrative and clerical procedures and systems using various computer operations, managing files and records
• Knowledge of Principles and processes for providing customer and employee services
• Knowledge of Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Skills Customer service
• Skills Coordination and organization
• Skills Judgement and decision making
• Skills Time management
• Abilities Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Abilities Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
• Abilities Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
• Abilities Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Abilities Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
• Abilities Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Abilities Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
• Computer Skills Data entry
• Computer Skills Intermediate use in various computer applications.
• Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

• Department of Social Services Advocacy & QI Team Assignment
• Bilingual (Spanish and English) proficiency oral and written

Responsibilities

• Assist with inspection scheduling as needed
• Support inspection itinerary changes
• Facilitate sending utility codes and emergency connection requests as needed
• Handle customer calls from contractors, homeowners, inspectors and supervisors via a call center line and direct phone line
• Monitor shared email boxes within team
• Keep team inspector checklists updated and distribute to other Code Enforcement Teams
• Provide back up for Commercial Inspection Coordinator as needed
• Facilitate the organization of Inspection team's holiday vacation requests sheets and other calendaring needs
• Handle customer complaints and advise customers or triage their needs to ensure good customer satisfaction
• Prepare written correspondence as needed
• Participate in staff or customer meetings as requested, composing and distributing meeting minutes that record information.
• Other tasks as directed by manager or department needs.

Benefits

• Pay rates are based on education, skill, experience level and internal equity.
• Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED