Residential Services - Inspection Coordinator

County of Mecklenburg, NC•Charlotte, NC

2d•$26 - $27•Onsite

About The Position

This position, under minimal supervision, is responsible for advanced administrative functions of variety and specialization in support of the office and field inspectors in the permitting process. Working at Mecklenburg County for LUESA’s (Land Use and Environmental Service Agency) you will help to provide key services that will contribute to an exceptional quality of life for Mecklenburg County residents. LUESA’s responsibilities range from enforcing building and zoning codes to managing water and air resources for future generations. Working with LUESA provides an opportunity to partner with some of the most creative minds and inspiring leaders. If you are interested in working for a collaborative team that is driven by success and innovation you have found the right organization. We welcome talented, high-energy, fun team members to partner with our community to enhance our quality of life through environmental stewardship and economic vitality. The Inspection Coordinator will be working the Residential Permitting and Inspections Team in support of permitting and inspections functions within Mecklenburg County. Interactions will be in person, via phone, e-mail or text.

Requirements

Minimum of four years of administrative experience
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted
May require a valid North Carolina or South Carolina Driver's License
May require County Driving Privileges
Administrative and clerical procedures and systems using various computer operations, managing files and records
Principles and processes for providing customer and employee services
Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Customer service
Coordination and organization
Judgement and decision making
Time management
Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Customer Focus: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization
Data entry
Intermediate use in various computer applications.
Proficient in various computer applications including Microsoft Office Suite

Nice To Haves

Department of Social Services Advocacy & QI Team Assignment - Bilingual (Spanish and English) proficiency oral and written

Responsibilities

Assist with inspection scheduling as needed
Support inspection itinerary changes
Facilitate sending utility codes and emergency connection requests as needed
Handle customer calls from contractors, homeowners, inspectors and supervisors via a call center line and direct phone line
Monitor shared email boxes within team
Keep team inspector checklists updated and distribute to other Code Enforcement Teams
Provide back up for Commercial Inspection Coordinator as needed
Facilitate the organization of Inspection team's holiday vacation requests sheets and other calendaring needs
Handle customer complaints and advise customers or triage their needs to ensure good customer satisfaction
Prepare written correspondence as needed
Participate in staff or customer meetings as requested, composing and distributing meeting minutes that record information.
Other tasks as directed by manager or department needs.