Insolvency Officer
RBC•Mississauga, ON
•Onsite
About The Position
The opportunity is to apply investigative abilities and take ownership to resolve issues, ensuring operational risk mitigation and compliance are achieved. The role requires strong communication skills as the incumbent will be the referral point for other team members, in order to deliver a seamless, simpler, fast, and better client experience. The role also fosters collaboration within the team and convergence across partners to support RBC’s One Client, One Bank vision.
Requirements
- 2+ years of collections experience
- Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs
- Ability to formulate intricate Risk Assessment Reports when required
- Proven negotiation, solution-finding and decision making skills
- Ability to take calls from clients, trustees and service partners in a call centre environment
- Strong understanding of the balance between customer service and business risk mindset
- Results driven, with a demonstrated ability to review, seek solutions and decisions
- Ability to work efficiently in a challenging environment
- Ability to work shifts within the hours of 8 am - 6 pm, Monday - Friday
Nice To Haves
- Knowledge of CAC's, CASPER, OLBB, OLMS, TS2, Sales Platform, Bankruptcy & Collection Highways
- Knowledge of Bankruptcy, Fraud, Credit Counseling and Consumer Proposals
- Knowledge of Personal Products, Loans, Mortgages, Overdrafts and Business Products
Responsibilities
- Responsible for fulfillment and/or servicing of complex client transactions, as it relates to bankruptcies, consumer proposals and credit counseling services files
- Apply sound judgment and provide approval, decline or negotiation of bankruptcy, consumer proposal and credit counseling services
- Field calls from clients and industry professionals
- Complete risk reports and ensure a balance between customer service and business risk mindset
- Resolve issues related to the specific group, function and process
Benefits
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
