Insights Storyteller

Authenticx•Indianapolis, IN

About The Position

Authenticx is seeking an Insights Storyteller to help healthcare organizations gain meaningful customer insights by analyzing interactions between clients and their customers and presenting findings that inform business decisions. The role combines qualitative and quantitative analysis, data-backed storytelling, client presentations, and workshop facilitation. The position delivers up to 40 Insights Storytelling Sessions annually to contracted clients and works with the Authenticx client team to plan workshop strategy. It also involves building expertise in the Authenticx platform, creating presentation materials and post-presentation reports, incorporating feedback, and contributing to ongoing platform and storytelling development. The role is hybrid for local candidates and remote/virtual for non-local candidates. Candidates must reside in the USA; employment visa sponsorship is not provided.

Requirements

3 to 5 years of experience in a B2B customer-facing role, especially giving presentations.
Experience analyzing qualitative and quantitative data and extracting meaningful, action-oriented insights.
Skills in project management, research, and quantitative and qualitative data analysis.
Superior written and oral communication and presentation skills.
Well-organized, with strong attention to detail and the ability to prioritize.
Proficiency with MS Office, especially Excel and PowerPoint.
Proficiency with publicly sourced AI systems such as Claude, ChatGPT, or Copilot.
Understanding of web applications and a desire to learn new technologies.
Must reside in the USA.

Nice To Haves

A bachelor's degree in Business, Marketing, Writing, or another relevant field is preferred.
Experience in SaaS, healthcare, or B2B professional services is preferred.
Understanding of the healthcare industry is preferred.

Responsibilities

Deliver up to 40 Insights Storytelling Sessions annually to contracted clients.
Collaborate with the Authenticx client team to plan the strategic direction of Insight Storytelling Workshops.
Develop expertise in the Authenticx platform and stay current with product developments.
Conduct quantitative and qualitative analysis to discover actionable insights.
Craft relevant, compelling storylines that convey conversational data and encourage client audiences to take meaningful action.
Create visually compelling PowerPoint decks to support data-backed stories.
Present stories effectively and facilitate discussion, brainstorming, and questions, primarily online and occasionally in person.
Create post-presentation reports.
Participate in team and manager feedback sessions and incorporate feedback into ongoing development as a Storyteller.
Contribute feature requests and platform development initiatives to the Product Team.
Engage in ongoing development around the platform, clients, storytelling, and strategy.
Continually improve personal and broader Authenticx approaches to data-backed storytelling in support of client maturity and strategy.
Meet responsibilities with excellence.