Insights Senior Research Analyst

Crossroads Church (Cincinnati, OH) • Cincinnati, OH

4d

About The Position

Crossroads Church is a growing multi-site, interdenominational church with locations in Ohio and Kentucky, plans to expand to additional cities, and an online presence serving people beyond its physical locations. The church values creativity, adventure, authenticity, and tenacity in sharing the story of Jesus, and seeks to build a staff and community that bring together people of all nations, tribes, and tongues.

The Senior Research Analyst leads research projects and independently delivers quantitative and qualitative insights on important ministry questions and initiatives. Working with the Research and Insights Team, this role serves as a strategic consultant to Ministry Leaders, helping them uncover insights about their products, services, and community members. The analyst owns volunteer relationships and helps lead innovation in Crossroads’ current ministry model. The role focuses on new product and program innovation and has a significant impact on Crossroads’ strategy. Candidates with significant research experience and a track record of leading teams may also be considered for the Insights Research Manager role.

The position typically follows a 9 a.m.–5 p.m., Monday–Friday schedule, with some nights and weekends required. Travel outside Cincinnati is rare but possible. Staff are expected to support high-impact events and participate in all-staff meetings, a day of solitude, offsites, and other activities. Staff must commit to the expectations in the “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, and pursuing personal purity.

Requirements

• Bachelor’s degree in Marketing, Psychology, Economics, Statistics, Business, or a related field.
• At least 5 years of experience with primary research, both quantitative and qualitative.
• Experience implementing a variety of quantitative and qualitative research methods, such as surveys, interviews, A&U, segmentation, conjoint, focus groups, ethnographies, brand health, and Voice of the Customer programs.
• Strong ability to create appropriate sample compositions for research surveys.
• Experience with product innovation frameworks and processes, as well as user experience testing.
• Understanding of research and data tools, including Qualtrics, Decipher, Excel, SPSS, and JMP.
• Ability to create research methods and deliverables without organizational precedent.
• Ability to work with and lead volunteers as they become involved with the Crossroads Insights Team.
• Commitment to the “I Promise” document, including using the Bible as the ultimate standard of truth, practicing spiritual disciplines, and pursuing personal purity.
• Ability to perform effectively under pressure and against strict time constraints.
• Ability to work in common office conditions, including sitting at a desk and working on a computer for 60 minutes at a time.
• Expected to work outside the normal schedule for high-impact events such as Holy Week/Easter, the Super Bowl, and Christmas, and to participate in all-staff meetings, a day of solitude, and offsites.
• Staff qualities include mission orientation, availability, authenticity, personal leadership, collaboration, self-starting initiative, proactive problem solving, humility, a desire to learn, and flexibility in balancing changing priorities.

Nice To Haves

• At least 8 years of experience with primary research, both quantitative and qualitative.
• Proficiency in advanced quantitative research methods, including weighting, tabulation, and statistical modeling.
• Significant research experience and a track record of leading teams; such candidates may be considered for the Insights Research Manager role.

Responsibilities

• Analyze data to inform strategic ministry choices and make ministries more effective.
• Develop new and actionable research approaches to answer key ministry questions.
• Produce documentation, training, reports, presentations, and other materials describing research methods and projects.
• Advise and consult with ministry teams about research objectives and educate them on suitable qualitative and quantitative research methods.
• Perform quantitative and qualitative research tasks from client consultation and research design through delivery.
• Influence strategy initiatives with partners including Marketing, Site Teams, Site Support, and the Leadership Team.
• Own volunteer relationships and help lead innovation in Crossroads’ current ministry model.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior