Insights Consultant

Pogo Technologies•Brooklyn, NY

13h

About The Position

The Insights Consultant will manage multiple research studies for major consumer brands using the Pogo Platform. The role owns day-to-day study operations and works directly with clients to shape research questions into well-designed studies, configure and launch studies, monitor fieldwork and data quality, and deliver reliable research quickly. The consultant will also coordinate with Go-to-Market and Product teams, communicate client feedback, and help improve the tools, templates, quality-assurance processes, and AI-powered workflows used to scale research delivery. This is a role on a small, fast-growing team that offers ownership over research operations and processes. It involves managing multiple concurrent studies and adapting to changing priorities. The job description says the role requires more than a traditional 9-to-5 commitment, while also allowing a flexible work schedule and encouraging time off.

Requirements

3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team.
Experience designing, programming, and fielding surveys using tools such as Qualtrics.
Knowledge of the process for taking a study from questionnaire through final results.
Ability to manage multiple studies, stay organized, track details, and prioritize competing urgent tasks.
Familiarity with research methodologies such as concept testing, pricing research, conjoint, and MaxDiff, and willingness to learn new methodologies.
Strong attention to detail, including identifying issues with survey design, logic, and data quality.
Proactive, resourceful, and able to work independently in a fast-paced environment with changing priorities.
Systems-minded approach, with an interest in improving processes, automating repetitive work, and increasing efficiency.
Passion for consumer research and interest in technology and AI's impact on the industry.
Low-ego, high-ownership approach and ability to work well with others.
Comfort managing multiple concurrent studies and working in a small team without detailed direction.
Willingness to work more than 9 to 5 when needed.

Nice To Haves

Experience working with clients in CPG, food and beverage, hospitality, or wellness.

Responsibilities

Own the day-to-day operations of client research studies and manage multiple studies at once.
Track incoming studies, work in progress, and items requiring attention.
Help clients translate research questions into well-designed studies.
Write and review study guides, configure studies in the Pogo Platform, set targeting and quotas, and launch studies to Pogo users.
Review survey logic, monitor fieldwork and data quality, and assess whether AI-generated insights are sound.
Keep clients updated, answer questions, troubleshoot issues, and manage expectations.
Coordinate requests with Go-to-Market and Product teams, share client feedback, and identify product-improvement opportunities.
Improve tools, templates, quality-assurance processes, and AI-powered workflows to support scale.