Insights & Analytics CRM Campaign Manager (FTC)

DEPT®•Toronto, ON

35d•$60,000 - $65,000•Hybrid

About The Position

This is a fixed term contract through until 31st December 2026, with a strong likelihood of extension. This posting reflects an existing vacancy. The anticipated annual salary range for this position is $60,000 – $65,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. JOB PURPOSE This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay. We are seeking a highly analytical and customer-focused Campaign Manager to join our team. This role sits at the critical intersection of data, customer experience, and business strategy. The ideal candidate will be a strategic thinker with deep analytical skills and a passion for turning data into clear, actionable marketing strategies that improve customer health and drive measurable business results.

Requirements

3-5 years of experience in marketing and / or consulting, focused on CRM / multi-channel communications , customer strategy, or performance analysis.
Strong analytical skills with the ability to interpret data, perform quantitative analysis, and derive meaningful insights (analytical + critical thinker; includes both math skills and ability to draw insights from data).
Deep expertise in CRM platforms and customer lifecycle strategy.
Excellent communication skills, with experience presenting to and influencing senior stakeholders
Demonstrated customer-centric mindset with a passion for improving customer experiences
Ability to balance strategic thinking with hands-on execution
Self-motivated with a track record of setting and achieving ambitious goals.
Bachelor's degree in Marketing, Business, Analytics, or a related field, or equivalent practical experience.

Responsibilities

Analyze customer performance metrics, engagement health, and customer health indicators (e.g., list health, audience segments, category performance cuts) to identify trends, risks, and untapped opportunities for growth and retention.
Translate data and insights into clear, digestible, and actionable recommendations that drive strategic decision-making.
Conduct opportunity sizing and hypothesis building for new initiatives and campaigns.
Develop KPI definitions and A/B test designs to measure the effectiveness of all customer-facing initiatives.
Demonstrate a strong customer-centric mindset, acting as the voice of the customer to understand and represent their needs and pain points.
Own and execute campaigns, from ideation and requirement gathering to performance assessment.
Develop clear, concise, and actionable requirements, AI prompts, and creative briefs.
Manage intake of partner requests, coordinate dependencies and communicate clearly and productively with partner teams and stakeholders.
Communicate findings and recommendations effectively to diverse audiences, using data visualization and storytelling to influence outcomes.
Present to and influence stakeholders with compelling data-driven arguments.

Benefits

A flexible, hybrid working policy
An excellent salary based on experience and equal pay policies
Mental health support, and company sick pay scheme.
15 days paid holiday annually (plus Public Holidays).
Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday.
Enhanced family friendly policies to support new parents.
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.