Inside Technical Sales Associate

Steel Partners • Cudahy, WI

3d

About The Position

Lucas Milhaupt is seeking an Inside Technical Sales Associate to provide efficient, accurate customer support for its products and services. The role is a front-line contact for customers, responding to questions and resolving issues while building customer confidence and relationships. The associate develops and applies product and application knowledge to prepare quotes and process orders, using a positive attitude, strong time management, multitasking, and attention to detail to provide a high-quality customer service experience. Work may be directed by others, and senior team members may provide support with processing work.

Requirements

• High school diploma or an equivalent combination of education and experience.
• Prior customer service experience.
• Experience resolving customer issues of limited complexity in a timely and accurate manner.
• Passion for working with people and building relationships.
• Demonstrated ability to manage multiple priorities while meeting timelines.
• Ability to communicate respectfully to achieve mutual understanding.
• Ability to maintain confidentiality as necessary and requested.
• Ability to use desktop computer systems and software to retrieve, record, analyze, and communicate data.
• Positive, can-do attitude.

Nice To Haves

• Prior experience preparing quotes for repeat sales.

Responsibilities

• Promote safety as the number one priority.
• Analyze customer service needs and respond to them or refer them to appropriate internal resources.
• Resolve customer issues and communicate solutions or requested information in a timely manner.
• Use enterprise resource planning tools to record customer activities.
• Use product knowledge and historical quotes to prepare quotes for repeat sales.
• Follow up on submitted quotes to encourage sale closure.
• Accurately enter customer orders and promote repeat orders with existing customers.
• Work to expedite orders as necessary, obtaining support from appropriate internal resources.
• Perform other tasks as assigned.

Benefits

• Medical, dental, and vision benefits.
• Paid holidays in addition to paid time off.
• Organizational holiday shutdown from December 24 through January 1.
• Short-term disability coverage at no cost to the employee.
• 401(k) plan with company matching.
• Quarterly and annual bonus plans.
• Supportive work environment built on teamwork, respect, integrity, and commitment.
• Diversity and Inclusion Employee Resource Group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED