Sugar Grove-Inside Sales (Plumbing & HVAC)

Connor Co. Career•Sugar Grove, IL

3d•Onsite

About The Position

Connor Co. is seeking an Inside Sales professional for its Sugar Grove team to help customers select plumbing and HVAC products and keep projects moving. The role combines customer service, technical product support, and sales coordination. The position assists customers with product selection, specifications, pricing, availability, and application questions; supports outside sales; coordinates orders and deliveries; and follows customer orders through fulfillment. The employee also helps resolve product and service issues, develops customer relationships, identifies sales opportunities, and supports branch operations.

Requirements

High school diploma or equivalent.
At least two years of plumbing experience and two years of HVAC experience.
Knowledge of plumbing and HVAC systems, products, and markets.
Ability to read blueprints and schematics.
Friendly, professional customer service skills and strong communication and relationship-building skills.
Attention to detail, strong organization, and ability to prioritize a busy workload and work independently.
Problem-solving and basic math skills.
Ability to learn and use Eclipse software.
Successful completion of a background check and pre-employment drug screening.

Responsibilities

Assist customers by phone and in person with product selection, specifications, pricing, availability, and application questions.
Prepare and follow up on quotes and bids.
Support outside sales with orders, submittals, and operation and maintenance manuals.
Read blueprints and schematics to identify customer needs and recommend products and solutions.
Enter and confirm orders in Eclipse, coordinate deliveries, and track orders through fulfillment.
Work with customers, suppliers, and internal teams to resolve product, shipping, return, and warranty issues and provide follow-up support.
Build relationships with current and prospective customers, identify sales opportunities, and stay informed about products, market conditions, and competitors.
Participate in sales meetings, product training, industry organizations, and trade events.
Provide reports and support to the Branch Manager.
Assist the counter and warehouse teams as needed.
Occasionally make customer deliveries, sales calls, and jobsite visits to help resolve issues.
Respond to occasional after-hours customer calls and open the branch for customer needs when required.