Sugar Grove-Inside Sales (Plumbing & HVAC)

Connor Co.•Sugar Grove, IL

6h•$65,000 - $75,000•Onsite

About The Position

Connor Co. is seeking an Inside Sales professional for its Sugar Grove team to help customers select plumbing and HVAC products and keep projects moving. The role combines customer service, technical product support, and sales coordination. The position assists customers by phone and in person with product selection, specifications, pricing, availability, and application questions; prepares and follows up on quotes and bids; and supports outside sales with orders, submittals, and operation and maintenance manuals. The Inside Sales professional reads blueprints and schematics to identify customer needs and recommend products and solutions. They enter and confirm orders in Eclipse, coordinate deliveries, track orders through fulfillment, and work with customers, suppliers, and internal teams to resolve product, shipping, return, and warranty issues. The role also builds customer relationships, identifies sales opportunities, stays informed about products and market conditions, participates in sales meetings, product training, industry organizations, and trade events, and provides reports and support to the Branch Manager. Assistance to counter and warehouse teams is needed as required; occasional customer deliveries, sales calls, and jobsite visits may also be part of the work.

Requirements

High school diploma or equivalent.
At least two years of plumbing experience and two years of HVAC experience.
Knowledge of plumbing and HVAC systems, products, and markets.
Ability to read blueprints and schematics.
Friendly, professional customer service skills.
Strong communication and relationship-building skills.
Attention to detail, strong organization, and ability to prioritize a busy workload and work independently.
Problem-solving and basic math skills.
Ability to learn and use Eclipse software.
Successful completion of a background check and pre-employment drug screening.

Responsibilities

Assist customers by phone and in person with product selection, specifications, pricing, availability, and application questions.
Prepare and follow up on quotes and bids.
Support outside sales with orders, submittals, and operation and maintenance manuals.
Read blueprints and schematics to identify customer needs and recommend appropriate products and solutions.
Enter and confirm orders in Eclipse, coordinate deliveries, and track customer orders from entry through fulfillment.
Work with customers, suppliers, and internal teams to resolve product, shipping, return, and warranty issues and provide follow-up support.
Build relationships with current and prospective customers, identify sales opportunities, and stay informed about products, market conditions, and competitors.
Participate in sales meetings, product training, industry organizations, and trade events.
Provide reports and support to the Branch Manager.
Assist the counter and warehouse teams as needed.
Occasionally make customer deliveries, sales calls, and jobsite visits to help resolve issues.