Inside Sales – HPC Cosmetics (Shelton, CT)

CellMark•Shelton, CT

6d•Onsite

About The Position

The Inside Sales position develops customer relationships and sales opportunities for CellMark’s Health & Personal Care department, primarily focusing on cosmetic and personal care ingredients, with limited support for other Health and Personal Care inside sales business. The role uses CellMark’s IFS system to support department sales and customer follow-up. Inside sales is the principal responsibility, while IFS and order support are secondary to sales activities. The position reports directly to the Business Manager HPC – The Americas, who sets work priorities and goals. Success is measured primarily by sales development, customer engagement, timely quotation and sample follow-up, and growth in assigned business. Supporting expectations include proficiency in IFS, accurate sales records, and timely customer updates.

Requirements

Three years of relevant experience in inside sales, sales support, or customer service within chemical distribution, ingredients, or a comparable business.
Ability and willingness to learn CellMark’s IFS system.
Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
Strong written and verbal communication skills and a professional telephone manner.
Strong organization, attention to detail, and follow-through.
Ability to prioritize competing deadlines, resolve problems, and work independently and across teams.

Nice To Haves

Bachelor’s degree in business, sales and marketing, supply chain management, chemistry, or a related field preferred.
Experience with cosmetic or personal care ingredients preferred.
Prior IFS or other ERP experience is helpful but not required.
Familiarity with CRM or sales reporting tools is preferred.

Responsibilities

Develop business with prospective and existing customers through telephone, email, and virtual meetings, working with the HPC Business Manager and related Product Managers.
Identify customer needs, promote appropriate cosmetic and personal care ingredients, and refer technical questions to the relevant Product Manager or supplier.
Prepare quotations within approved pricing and commercial terms, follow up on open quotations, and help convert inquiries into orders.
Coordinate sample requests and follow up on delivery, formulation evaluations, and customer feedback to advance sales opportunities.
Assist with sourcing by identifying potential suppliers and gathering pricing, availability, lead times, and product information for review.
Maintain accurate customer contacts, sales opportunities, follow-up actions, and activity reports in the department’s CRM or sales systems.
Participate in sales calls and occasional customer meetings, trade shows, and product training, and help carry out agreed sales development plans.
Provide limited inside sales support for other Health and Personal Care customers and opportunities as assigned, while keeping the Cosmetic department as the priority.
Learn and use IFS to enter and update relevant sales and purchase orders, customer and product records, and new part numbers for the Cosmetic department.
Check stock availability, lead times, and order status in IFS to support quotations, customer commitments, and sales follow-up.
Follow up on supplier confirmations and delivery dates, and coordinate order issues with Product Managers and appropriate operations or logistics colleagues.
Help organize product and sales documents, including Safety Data Sheets and Certificates of Analysis, in response to customer requests.
Coordinate customer invoicing, payment, or credit questions with Accounting staff as needed to support assigned sales business.