Inside Sales Support

Hoffman & Hoffman•Chesapeake, VA

24d

About The Position

The Inside Sales Support role provides sales leads and sales support to the Service Sales Representative. The employee identifies customer needs and offers solutions to address customer issues and generate referral-based sales. Hoffman Mechanical Solutions, a division of Hoffman & Hoffman, Inc., focuses on providing innovative HVAC solutions through design and customer service. The position supports sales activity by researching information, preparing estimates and quote letters, contributing to sales presentations, educating prospective customers on value, and following company processes for referrals and sales reporting. It also requires transferring job information to the operations department, responding to questions, and returning to completed jobs for quality checks and referral development. This role involves customer-site inspections and may require step-ladder use, occasional lifting, and personal protective equipment in commercial environments. Employees may encounter weather, dust, confined areas, noise, temperature extremes, and occasional exposure to chemicals. Hoffman Mechanical Solutions is 100% employee-owned through an Employee Stock Ownership Plan (ESOP); the company also offers 401(k) options for employee contributions.

Requirements

At least 2 years of experience in inside sales or account management; HVAC, construction, or service experience is preferred.
Bachelor’s degree; engineering, math, or sciences preferred.
Strong verbal and written communication skills by phone, email, and in person.
Excellent organizational skills, proactive thinking, and ability to prioritize work.
High attention to detail and accuracy.
Professional appearance.
Mechanical inclination and a strong understanding of sales psychology.
Strong sales pipeline management and organizational skills.
Excellent customer service skills.
Strong time-management, problem-solving, and analytical-thinking skills.
Ability to work independently and with a team and consistently meet deadlines.
Well-organized, self-motivated, and comfortable working with people at all levels, including clients.
High energy and ability to manage multiple projects in a fast-paced environment.
Ability to build relationships, including remotely, with strong interpersonal skills.
Responsiveness and ability to provide prompt solutions and superior customer service.
Ability to use Excel, Word, Outlook, and basic computer tools, or learn them quickly.
Valid driver’s license.
Ability to visually inspect customer sites, use step ladders, and occasionally lift up to 30 pounds.
Ability to use sight, touch, and hearing, including close, distance, color, and peripheral vision.

Nice To Haves

Inside sales or account management experience in HVAC, construction, or service.
Bachelor’s degree in engineering, math, or the sciences.

Responsibilities

Mine information to help sales staff be successful.
Prepare estimates and quote letters for sales staff as needed.
Drive new sales professionally and in accordance with company integrity and customer-care standards.
Determine customer needs and provide solutions that address issues and generate referral-based sales.
Assist with sales presentations using the company’s selling process and approved materials and methods.
Educate potential customers on value.
Refine communication skills and improve customer satisfaction processes.
Participate in requested and necessary training, retain what is learned, and apply acquired knowledge and skills in the field.
Transfer required information and communications after calls according to company standards, including job pictures, notes, and drawings needed by operations for installation.
Complete required sales reporting, answer questions that arise, and return to completed jobs for quality checks and referral development.
Follow company procedures for generating referrals.
Participate in sales meetings.
Represent the company professionally and in accordance with its integrity and customer-care standards.
Perform other duties as assigned.