Inside Sales Support - Vehicle

Mettler Toledo • Columbus, OH

22d

About The Position

The Vehicle Project Business Sales Support Representative provides organized support for sales- and service-related activities associated with the Industrial Project business, including Vehicle and other project-focused industrial groups. The role serves as a key liaison among sales representatives, customers, subcontractors, internal departments, and management.

The position supports major customers with recurring project activity, prepares and coordinates product and service contract quotations, and assists with completing customer and sales-related activities accurately and efficiently. Success requires reliability, responsiveness, sound judgment, attention to detail, and the ability to manage assigned responsibilities independently while following established processes.

Requirements

• Two or more years of experience in customer support, inside sales, service coordination, project coordination, quoting, purchasing, or a related business-support function is preferred.
• Experience communicating with subcontractors or external service providers is preferred.
• Experience using CRM, ERP, quoting, order management, or project-tracking systems is preferred.
• A degree is not required.

Nice To Haves

• An associate’s or bachelor’s degree in business, operations, sales, engineering, or a related field.
• Experience supporting industrial, construction, or project-based business.
• Experience with SAP CRM and/or ECC.
• Two or more years of experience in customer support, inside sales, service coordination, project coordination, quoting, purchasing, or a related business-support function.
• Experience communicating with subcontractors or external service providers.
• Experience using CRM, ERP, quoting, order management, or project-tracking systems.

Responsibilities

• Serve as an inside support contact for assigned Industrial Project sales representatives.
• Communicate consistently, promptly, and professionally with major customers who have recurring project and service requirements.
• Develop an understanding of customers’ businesses, recurring needs, project expectations, documentation requirements, and preferred communication methods.
• Follow through dependably and provide accurate support for assigned customer and sales activities.
• Support repeat and future project business by assisting with customer requests and ongoing account needs.
• Prepare and issue product and service contract quotations.
• Gather technical, commercial, labor, and parts information from subcontractors to support accurate quotations.
• Establish and maintain productive professional relationships with existing subcontractors.
• Maintain accurate customer, opportunity, quotation, order, and subcontractor information in applicable systems, including SAP CRM and ECC when required.
• Support sales representatives with customer communication, quotation preparation, service-related information, and other sales-support activities.
• Provide updates on customer needs, quotation status, subcontractor activity, and other matters affecting the Industrial Project business.
• Help identify gaps in existing processes and offer practical improvement input when appropriate.

Benefits

• Medical, dental, and vision coverage starting on date of hire.
• 401(k) savings plan with company matching starting on date of hire.
• Tuition reimbursement.
• Employee wellness programs.
• Perks and discounts.
• Parental and caregiver leave policies.
• Paid time off.
• Flexible spending.
• Short- and long-term disability.
• Basic life insurance.
• Business travel insurance.
• Employee Assistance Program.
• Domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed