IWS - Inside Sales Support

Aquatech International LLC•Canonsburg, PA

1d•Onsite

About The Position

Aquatech is seeking a full-time Inside Sales Support employee for its Canonsburg, Pennsylvania office. The position provides spare parts quotation and sales support, customer communication, project and execution assistance, and order coordination. The role is exempt and supports customers and internal teams throughout the quotation and order lifecycle. The ideal candidate is customer-service-oriented, detail-oriented, team-oriented, creative, and skilled at problem-solving, communication, and mathematics. Wastewater industry experience is preferred. The employee develops and maintains spare parts lists from project records and technical documentation; identifies parts for customer inquiries and projects; obtains and evaluates supplier pricing, lead times, and technical information; and prepares quotations. The role serves as a primary customer contact for spare parts inquiries, provides updates on quotations, schedules, and orders, and coordinates with internal departments to answer questions and address issues. The position also supports project execution by helping identify parts, verify equipment tags and part numbers, manage documentation, and maintain equipment records, bills of materials, and spare parts databases. It coordinates with vendors, engineering, procurement, warehouse, project teams, and shipping and receiving; tracks quotations and orders; reviews customer packing and shipping instructions; and prepares shipping documents. Travel may be required when needed to meet project requirements. The work includes extended periods sitting at a desk and requires concentration in a busy area. Physical demands include lifting, carrying, or moving up to 50 pounds; climbing ladders; working at heights; and wearing personal protective equipment while on site. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Strong customer service and communication skills.
Ability to read and understand technical drawings, bills of materials, and equipment documentation.
Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Ability to manage multiple quotations and customer requests simultaneously.
Strong problem-solving and vendor coordination skills.
Team-oriented approach and ability to work cross-functionally with engineering, sales, procurement, and operations.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
At least 2 years of experience in inside sales, customer service, spare parts sales, procurement, or technical support.
Ability to lift, carry, or move 50 pounds; climb ladders; work at heights; and wear personal protective equipment on site.

Nice To Haves

Associate's or bachelor's degree in Business, Engineering, Supply Chain, or a related field is preferred.
Wastewater industry experience is preferred.
Experience with industrial equipment, manufacturing, water treatment, or process industries is preferred.
Experience with ERP systems such as SAP is a plus.

Responsibilities

Develop and maintain spare parts lists using project records and technical documentation.
Identify spare and replacement parts for customer inquiries and ongoing projects.
Request pricing, lead times, and technical information from vendors and suppliers; evaluate vendor quotations and prepare customer quotations.
Follow up with suppliers and customers to support timely responses to quotation requests.
Maintain quotation records and pricing databases.
Serve as a primary point of contact for customers regarding spare parts inquiries and quotations.
Provide updates on quotation status, lead times, shipment schedules, and order progress; respond to customer questions and coordinate with internal departments.
Assist in resolving customer issues related to spare parts orders and deliveries.
Support project execution by identifying spare parts for existing installations and projects.
Assist with equipment tagging, part number verification, and documentation management.
Coordinate with engineering, procurement, warehouse, and project teams to ensure accurate parts identification.
Help maintain equipment records, bills of materials, and spare parts databases.
Coordinate with vendors regarding order status, lead times, and delivery schedules.
Support order processing and documentation requirements; track open quotations and orders through completion.
Provide order lifecycle status updates to internal stakeholders and customers.
Travel when needed to meet project requirements.
Interface with Shipping and Receiving and assist with shipping parts.
Review customer packing and shipping instructions and create shipping documents.