Inside Sales Support

Fonroche Lighting America•Dallas, TX

20d•Onsite

About The Position

Fonroche Lighting America is seeking an Inside Sales Support professional to serve as the operational and communication hub for an assigned sales territory. The role coordinates with Sales Managers, customers, municipalities, partners, and internal teams to keep projects moving efficiently. Responsibilities include managing Salesforce information, scheduling meetings, supporting bids, sending outreach and follow-ups, and keeping the sales process organized. The position is based on-site in Coppell, Texas, and is suited to someone who is organized, proactive, service-oriented, and comfortable interacting with internal stakeholders and external customers. The role also provides administrative and cross-functional support across sales, design, production, supply chain, and operations.

Requirements

Strong communication skills and the ability to interact professionally with customers by phone and email.
Excellent organizational skills and the ability to manage details and keep multiple tasks on track.
Familiarity with Salesforce or other CRM systems, or willingness to learn quickly.
Ability to support multiple representatives in a busy, fast-moving environment.
Proficiency in Microsoft Teams, Outlook, Excel, and shared file systems.
A proactive, problem-solving mindset, including anticipating needs and addressing issues before they cause delays.
Ability to work on-site in Coppell, Texas.

Nice To Haves

Experience in sales support, customer support, project coordination, or administrative roles.

Responsibilities

Communicate with customers, municipalities, and partners to gather information, follow up on open items, and confirm project details.
Cold call and send outreach emails or messages to city contacts to help Territory Sales Managers set up meetings.
Schedule demos, site visits, Teams calls, and customer meetings for assigned representatives.
Manage calendars, coordinate logistics, and help representatives stay organized.
Assist with coordinating lunch-and-learns, local conferences, and municipal meetings.
Send follow-ups, confirmations, reminders, and meeting notes.
Enter and update accounts, contacts, project information, and opportunities in Salesforce accurately and consistently.
Review new opportunities to ensure maps, geographic data, project notes, and other details are complete before advancing them.
Maintain Salesforce data integrity by identifying duplicates, correcting errors, and filling in missing fields.
Create reports and dashboards for territory forecasting and weekly sales meetings.
Work with Sales Enablement on bids, submissions, proposal documents, and compliance forms.
Coordinate with Application Design to provide geographic inputs, maps, photos, and project specifics for solar studies.
Communicate with Production and Supply Chain about timelines, inventory, ETA updates, and larger basket orders.
Connect sales, design, production, and operations teams to help keep projects on track.
Maintain organized documentation, customer files, templates, and shared resources.
Prepare background research, project notes, and meeting recaps for upcoming calls.
Support onboarding for new representatives with schedules, systems, and territory-specific resources.
Format proposals, upload documents, and manage day-to-day administrative tasks.