Inside Sales Support

Hoffman & Hoffman•Richmond, VA

24d

About The Position

The Inside Sales Support role provides sales leads and support to the Service Sales Representative. The employee determines customer needs and provides solutions intended to resolve customer issues and generate referral-based sales. Hoffman Mechanical Solutions, a division of Hoffman & Hoffman, Inc., focuses on providing innovative HVAC solutions through design and customer service. The company is employee-owned through an Employee Stock Ownership Plan (ESOP); it also offers 401(k) options for employee contributions. The role supports the sales process by researching information, preparing estimates and quote letters, assisting with sales presentations, educating potential customers on value, and maintaining customer relationships. It also includes transferring accurate job information to operations, completing sales reporting, responding to questions, and conducting quality checks on completed jobs. The employee is expected to participate in training and sales meetings and represent the company professionally. The position involves visiting customer sites and may require use of a step ladder, occasional lifting of up to 30 pounds, and appropriate personal protective equipment. Work may include exposure to weather, dusty or confined commercial spaces, loud environments, toxic or caustic chemicals, and extreme cold or heat. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Requirements

At least 2 years of experience in inside sales or account management; HVAC, construction, or service experience is preferred.
Bachelor’s degree; preferably in engineering, math, or the sciences.
Strong verbal and written communication skills, including by phone, email, and in person.
Excellent organizational skills, proactive thinking, and ability to prioritize work.
High attention to detail and accuracy.
Professional appearance.
Mechanical inclination and a strong understanding of sales psychology.
Organizational and sales pipeline management skills.
Strong customer service skills.
Strong time management, problem-solving, and analytical thinking skills.
Ability to work independently and with a team and consistently meet deadlines.
Well-organized and self-motivated.
Comfort interacting with people at all levels, including clients.
High energy and ability to manage multiple projects in a fast-paced environment.
Ability to build relationships, including remotely, and strong interpersonal skills.
Responsiveness and ability to provide prompt solutions and superior customer service.
Ability to use Excel, Word, Outlook, and basic computer skills, or learn them quickly.
Valid driver’s license.
Ability to visually inspect customer sites, use step ladders, and occasionally lift up to 30 pounds.
Ability to use sight, touch, and hearing senses, including close, distance, color, and peripheral vision.

Nice To Haves

Experience in HVAC, construction, or service.
Bachelor’s degree in engineering, math, or the sciences.

Responsibilities

Mine information to help sales staff succeed.
Prepare estimates and quote letters for sales staff as needed.
Drive new sales professionally and in accordance with company integrity and customer-care standards.
Determine customer needs and provide solutions that address issues and generate referral-based sales.
Assist with sales presentations using approved company materials and methods.
Educate potential customers on value.
Refine communication skills and improve customer satisfaction processes.
Participate in requested and needed training, retain learning, and apply acquired knowledge and skills in the field.
Transfer required information and communications after calls, including job pictures, notes, and drawings, so operations can prepare installations.
Complete required sales reporting and be available to answer questions that arise.
Return to completed jobs for quality checks and to plant referral seeds.
Follow company procedures for generating referrals.
Participate in sales meetings.
Represent the company professionally and consistently with its integrity and customer-care standards.
Perform other duties as assigned.