Inside Sales Support Specialist

RelaDyne LLC•Houston, TX

11h•Onsite

About The Position

This role supports Commercial Sales Managers (CAMs) in effectively onboarding new customers, servicing existing accounts, maintaining long-term customer relationships, growing share of wallet, and providing outstanding customer service. It is primarily an inside office-based role with limited in-market travel, except for sponsored meetings or special infield projects. The objective is to support CAMs in managing assigned accounts, executing day-to-day account management activities, and driving sales and profitability targets.

Requirements

Customer service skills
Sales skills
Capable of analyzing issues and developing solutions
Ability to be creative and innovative
Excellent communication skills (oral and written)
Interpersonal skills
Judgement and decision-making ability
Listening skills
Organization and time management skills
Product knowledge
Vendor knowledge
Understand how to interpret reports analysis, channel products, and customers

Responsibilities

Partner with Commercial Sales Managers to manage assigned accounts and extend the reach of the field sales organization.
Execute day-to-day account management activities including inventory assessments, upselling, share-of-wallet expansion, new product introductions, customer onboarding, equipment coordination, AR support, pricing collaboration, operational issue resolution, and billing support.
Meet or exceed assigned sales and profitability targets for new and existing accounts through proactive share-of-wallet growth strategies.
Monitor and respond to customer inquiries through a shared communications inbox for assigned accounts.
Support a minimum of three (3) or more Field Sales representatives.
Establish and maintain a consistent customer call cadence for accounts assigned to supported CAMs.
Drive lead generation efforts and conduct proactive outbound calls to existing customers on behalf of supported CAMs.
Maintain accurate and up-to-date sales pipeline data for all supported CAMs.
Deliver year-over-year double-digit growth across the supported book of business.
Proactively re-engage low-volume and low-touch customers to increase activity and account penetration.
Ensure timely and accurate follow-up with customers regarding orders, inquiries, and open issues.
Develop and manage customer quotes using CPQ tools in partnership with CAMs.
Complete all required vendor and RelaDyne training programs on a monthly basis.
Adhere to and perform against the established Sales Support KPI framework.
Support customer enrollment in promotions, programs, and pricing initiatives.
Ensure customer satisfaction.
Promote company capabilities & CVP for share of wallet to customers.
Promote Marketing promotions and programs to customers.
Develop and maintain vendor relations.
Explain company policies and procedures (warranty information, collections policy, return goods policy, liaison for collections as required, etc.).
Address and resolve customer complaints in a timely basis.
Assist in development of Annual Account Plans to include the sales budget for customer list.
Monitor sales trends and product performance results.
Continually enhance sales skills becoming a resource for customers.
Maintain communication with management with regards to pricing issues in the marketplace.
Maintain communication with supported field sales representatives and management.
Ensure customer account information is accurate in the system.
Provide support and feedback to Operations regarding inventory and shipping issues.
Provide support and feedback to Credit Department as it relates to customer accounts.
Review trial balance with Credit Manager monthly.
Always represent the company in a professional manner ensuring quality customer service.
Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures.
Support corporate programs, goals & initiatives of the company.
Work overtime as needed.
Perform the essential duties and responsibilities listed in this job description in a manner that would not endanger the health or safety of the employee, other employees, customers, or members of the public.