Inside Sales Support Specialist

Vireo Health•City of Johnstown, NY

1d•$57,000 - $62,000•Hybrid

About The Position

The Inside Sales Support Specialist serves as the primary point of contact for customers, supporting wholesale sales channels. This role is responsible for helping driving sales, maintaining strong client relationships, ensuring order accuracy, and delivering an exceptional customer experience while remaining compliant with all state cannabis regulations.

Requirements

1–3 years of experience in customer service, sales, or cannabis industry preferred
Strong understanding of cannabis products, terminology, and market trends
Experience with POS, CRM, ERP, or seed-to-sale systems (e.g., METRC, MJ Freeway, Dutchie, LeafLink) preferred
Excellent communication, organization, and problem-solving skills
Ability to work in a fast-paced, highly regulated environment
Must meet all state requirements for employment in the cannabis industry
Customer-first mindset
Attention to detail and compliance awareness
Strong interpersonal and relationship-building skills
Sales-driven with the ability to identify opportunities
Adaptability and ability to manage multiple priorities

Responsibilities

Act as the first point of contact for customer inquiries via phone, email, and in-person interactions
Build and maintain strong relationships with dispensaries, buyers, and retail customers
Provide product education, including strain profiles, effects, potency, and formats
Resolve customer issues, complaints, and order discrepancies in a timely and professional manner
Support inbound and outbound sales efforts across retail and wholesale accounts
Maintain and grow existing accounts while identifying new sales opportunities
Assist in executing promotions, product launches, and pricing strategies
Track customer purchasing behavior and recommend upsell/cross-sell opportunities
Process customer orders accurately through POS, ERP, or wholesale platforms (e.g., METRC, Business Central, Dutchie, etc.)
Coordinate with inventory, logistics, and fulfillment teams to ensure timely delivery
Monitor order status and proactively communicate updates to customers
Ensure compliance with all packaging, labeling, and order documentation requirements
Maintain a strong understanding of state cannabis regulations and company SOPs
Verify customer credentials and ensure all transactions meet regulatory requirements
Stay current on product inventory, specifications, and availability
Ensure all customer interactions align with compliance standards and company policies
Maintain accurate customer records, order logs, and communication notes
Support reporting on sales performance, customer trends, and account activity
Assist in inventory tracking and reconciliation as needed
Provide feedback to leadership on market trends and customer needs