Inside Sales Support Representative

CHERVON NORTH AMERICA INC•Naperville, IL

2d•$50,000 - $60,000•Hybrid

About The Position

The Inside Sales Support Representative, reporting to the Senior Sales Operations Manager, is responsible for supporting customer inquiries, customer account set up, and dealer onboarding while serving as a key point of contact for our dealer network and field sales team. This role requires a customer-focused professional who consistently delivers exceptional customer support experience.

Requirements

Ability to multitask in a high-volume customer setting via email and phone
Experience with Salesforce or similar CRM systems
Willing to take initiative, ask questions, and suggest improvements
Possess a high level of competency as it relates to details and accuracy
Ability to work effectively in a fast-paced environment
Ability to work in a team environment
Excellent verbal and written communication skills across phone, text, email, etc.
Must be professional and have a "can do" attitude
Experience working closely with team members in a small, growing office environment

Nice To Haves

Experience with power tools and/or outdoor power equipment a plus

Responsibilities

Customer setup and maintenance within our systems
Onboard new customers by collecting signed credit applications and applicable agreements, and documenting shipping requirements
Cross-functional coordination with Sales, Finance, Operations, and Logistics
Salesforce (CRM) - Set up customer accounts, profiles, and complete related administrative tasks
Dealer Portal - Set up customer access and provide training and ongoing support
Order entry and order management, resolving account related issues, processing returns, and issuing credits
Answer incoming customer inquiries related to, but not limited to: General product information, Availability and pricing, Order status
General office administration: Projects as assigned
Merchandising execution - order processing, execution, and delivery coordination
Order supplies - samples, branded collateral
Submitting invoices for processing
Other related tasks