Inside Sales Support Associate (Remote)

Keystone Technologies•Nashville, TN

1d•Remote

About The Position

The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.

Requirements

Bachelor's in Business Administration or related field preferred.
Lighting industry experience and product knowledge required.
1-2 years of sales experience in similar inside sales role.
Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations.
Proficiency in Microsoft Office, specifically Outlook, Teams and Excel.
Experience with CRM software and Prophet 21 preferred.
Strong analytical and problem-solving skills.
Demonstrated exceptional organizational skills and attention to detail.
Ability to perform time-sensitive work.
Comfortable with phone interaction with very good verbal communication skills.
Work well independently or on a team.
Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them.

Nice To Haves

Experience with CRM software and Prophet 21 preferred.

Responsibilities

Analyze customer sales data to identify sales trends and opportunities with management.
Initiate sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls.
Manage new price requests and work within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing.
Serve as liaison between our Sales Agencies, Distributors & Territory Managers.
Answer questions via email or phone regarding existing orders in a timely manner.
Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies.
Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner.
Cross-reference other manufacturers’ part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions.