Inside Support Sales

Aston Carter • Wilsonville, OR

1d • Onsite

About The Position

This role supports an established global customer base, focusing on after-sales service and inside sales. You’ll handle parts inquiries, delivery updates, and service requests while identifying upsell opportunities. This is a customer-facing, ERP-driven role in an industrial environment, blending service, sales, and order management.

Requirements

• Experience in account management, inside sales, or customer service (industrial/parts preferred)
• Strong communication, problem-solving, and relationship-building skills
• ERP experience
• Ability to manage multiple accounts and time-sensitive requests

Nice To Haves

• Industrial/manufacturing environment experience preferred
• Basic mechanical aptitude helpful

Responsibilities

• Respond to customer inquiries (email/phone) on parts, orders, and service needs
• Quote, process, and manage parts orders with accuracy in ERP (Syteline preferred)
• Proactively upsell parts and services to drive revenue
• Coordinate with logistics, manufacturing, and internal teams to ensure on-time delivery
• Resolve customer issues and provide tailored solutions
• Maintain accurate order, invoice, and account records
• Follow up on quotes and identify new sales opportunities
• Share customer feedback and support process improvements

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed