Inside Sales Representative Support

Heath Consultants, Inc.•Houston, TX

9h•Onsite

About The Position

We're looking for an energetic, customer-focused Inside Sales Representative Support to join our Sales team in Houston. This is a role where your communication skills, problem-solving instincts, and passion for delivering exceptional service will directly impact customer satisfaction and company growth. If you thrive in a fast-paced environment, love building relationships, and take pride in knowing your products inside and out this role is for you. Candidates MUST be local to the Houston, TX area( Near Hobby Airport) for the interview process and work environment.

Requirements

2+ years in customer service, inside sales, or a related customer-facing role
Strong verbal and written communication skills — you can write a professional email and handle a tough call with ease
Sharp multitasker: you can be on a call with a customer and entering an order at the same time
Proficiency in Microsoft Office (Outlook, Word, Excel) and CRM tools
Experience with ERP systems; Epicor knowledge is a strong advantage
Familiarity with shipping logistics, including UPS, FedEx, and freight forwarding
High school diploma or GED required
Fluency in Spanish is a big plus — we serve a diverse customer base

Nice To Haves

associate degree or BS/BA preferred
You're a natural problem-solver — you don't wait to be told what to do when a customer has an issue
You take ownership of your work and follow through, every time
You build trust quickly — with customers and colleagues alike
You bring positive energy to the team, even on the busiest days
You're curious and committed to learning our full product line and what sets Heath apart

Responsibilities

Manage inbound customer inquiries via phone and email with professionalism and a sense of urgency
Prepare accurate sales quotes, contracts, and process orders from start to finish
Troubleshoot customer concerns and resolve them proactively — turning a problem into a positive experience
Identify and act on cross-sell and upsell opportunities that genuinely benefit the customer
Maintain clean, thorough records in our CRM system and ERP platform (Epicor)
Coordinate with internal departments : Production, Engineering, Accounting and more — to keep things moving
Follow up with customers weekly to ensure satisfaction and build lasting relationships
Keep our sales team informed of key client contacts, anticipated deals, and any emerging challenges
Support international shipping logistics, working with major carriers like UPS, FedEx, and freight forwarders
Step in to support teammates during absences and keep the team running smoothly