Inside Sales Support Administrator (Dallas)
Oldcastle BuildingEnvelope•Dallas, TX
•Onsite
About The Position
The Sales Support / Lead Management Specialist partners closely with Territory Sales Representatives and Inside Sales Representatives to support fast, accurate, and solution-oriented customer engagement. This role is responsible for managing inbound leads, ensuring timely quote follow-up, supporting order facilitation, and maintaining a high level of customer responsiveness. The position plays a critical role in driving quote-to-order conversion, supporting revenue growth, and delivering an exceptional customer experience across the OBE family of brands.
Requirements
- High school diploma or equivalent required
- 2+ years of experience in sales support, administration, or customer service
- Strong organizational skills with exceptional attention to detail
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Ability to manage multiple priorities in a fast-paced environment
Nice To Haves
- associate or bachelor’s degree preferred
- Experience with CRM systems (Salesforce, SAP, or similar) preferred
- Strong problem-solving and time management abilities
- Customer-first mindset with a service-oriented approach
- Ability to work both independently and collaboratively across teams
- Analytical mindset with a focus on data accuracy and reporting
- Professional, proactive, and adaptable attitude
- Strong interpersonal and phone communication skills
Responsibilities
- Partner with Territory and Inside Sales Representatives to ensure rapid follow-up on quotes, pricing negotiations, and order facilitation through the appropriate manufacturing facility, supporting higher conversion rates and faster order entry.
- Qualify new account requests and route opportunities promptly to the appropriate sales representative.
- Manage inbound leads from the OBE hotline, ensuring timely response, accurate qualification, and proper assignment.
- Oversee leads and related tasks generated from OBE.com inquiries, maintaining follow-through and accountability.
- Provide interim customer support when assigned sales representatives are engaged with other customers, ensuring no delays in response or service.
- Assist with material substitutions and back-order situations to maintain continuity of customer orders and customer satisfaction.
- Communicate relevant order and customer information to the expedite team to support on-time delivery and issue resolution.
- Ensure customers are fully informed of the complete portfolio of offerings across OBE, US Aluminum, Coral, and CRL to support solution-based selling.
- Support sales activities by coordinating samples, warranties, BABAA, LEED, and submittal packages.
- Assist with outbound communications related to new product launches.
- Support customer setup and onboarding for GlazierPro and VistaVision platforms.
Benefits
- industry competitive benefits at the lowest cost to the employee
- PTO and holidays, including floating holidays you can choose
- A pay-for-performance culture with potential for annual raises and bonuses
- Training – We will equip you with the knowledge and skills you need to succeed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
