Inside Sales Strategy Manager
Lennox International•Richardson, TX
•$127,000 - $166,950•Onsite
About The Position
Responsible for setting the strategy of the Inside Sales team and managing, coaching, and developing Inside Sales and Lead Generation Representatives within a defined sales area. May manage multiple teams through subordinate supervisors.
Requirements
- Requires a bachelor's degree or an equivalent combination of education and experience.
- Requires at least 8 years related experience.
- Must be able to manage the work of team members to optimize performance.
- Requires ability to establish policies and manage business and operational aspects of assigned call center.
- Requires expert abilities with building relationships, listening, persuading, negotiating and managing time.
- Knows principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must have excellent written and verbal communication.
- Must be able to use Microsoft Office, SAP, Automatic Call Distributor and Customer Relationship Management software.
Responsibilities
- Responsible for market development, setting targets, and ensuring that revenue is generated for the Inside Sales department.
- Responsible for the strategic direction of Lead Generation and Inside Sales teams.
- Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow.
- Establishes, implements, and maintains administrative and technical procedures to provide responsive sales service to customers.
- Develops service policies, rates, schedules, procedures and methods.
- Ensures the volume of work produced meets product/service standards and exceeds quality standards.
- Ensures that departmental operating costs and profit goals are attained.
- Approves personnel activities concerning hiring, training, development, and evaluation of staff performance.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
