Inside Sales Strategy Manager
About The Position
Responsible for setting the strategy of the Inside Sales team and managing, coaching, and developing Inside Sales and Lead Generation Representatives within a defined sales area. May manage multiple teams through subordinate supervisors. Duties include but are not limited to: Responsible for market development, setting targets, and ensuring that revenue is generated for the Inside Sales department. Responsible for the strategic direction of Lead Generation and Inside Sales teams. Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Establishes, implements, and maintains administrative and technical procedures to provide responsive sales service to customers. Develops service policies, rates, schedules, procedures and methods. Ensures the volume of work produced meets product/service standards and exceeds quality standards. Ensures that departmental operating costs and profit goals are attained. Approves personnel activities concerning hiring, training, development, and evaluation of staff performance.
Requirements
- Bachelor's degree or an equivalent combination of education and experience
- At least 8 years related experience
- Ability to manage the work of team members to optimize performance
- Ability to establish policies and manage business and operational aspects of assigned call center
- Expert abilities with building relationships, listening, persuading, negotiating and managing time
- Knowledge of principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office, SAP, Automatic Call Distributor and Customer Relationship Management software
Responsibilities
- Setting the strategy of the Inside Sales team
- Managing, coaching, and developing Inside Sales and Lead Generation Representatives
- Market development
- Setting targets
- Ensuring revenue generation for the Inside Sales department
- Strategic direction of Lead Generation and Inside Sales teams
- Developing and monitoring operating systems, policies, procedures, operating structure, and information flow
- Establishing, implementing, and maintaining administrative and technical procedures for responsive sales service
- Developing service policies, rates, schedules, procedures, and methods
- Ensuring work volume meets product/service standards and exceeds quality standards
- Ensuring departmental operating costs and profit goals are attained
- Approving personnel activities including hiring, training, development, and evaluation of staff performance
Benefits
- Tuition reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription drug coverage
- 401(k) retirement plan
- Short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- Life insurance
- Long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
