Inside Sales Specialist- Westminster, CO

Krayden Inc.•Westminster, CO

78d•$23 - $26

About The Position

Krayden Inc. is a technical distributor partnering with premier suppliers to deliver engineered solutions, customized support, and responsive service to customers. The Inside Sales Specialist drives revenue growth by proactively engaging new and transactional customers, including lead-source accounts and reseller partners. The role serves accounts not managed by outside Technical Sales Representatives, onboards new customers, manages transactional accounts, and grows business through strategic inside sales activities. Success requires a strong sales mindset, excellent communication, and the ability to work in a fast-paced technical distribution environment. The position offers competitive commission, with average payouts of $5,000–$10,000 paid quarterly. High-performing employees may have opportunities to grow into outside sales roles.

Requirements

Strong sales mindset and proven ability to identify and develop new opportunities.
Excellent verbal and written communication skills, including professional phone and email engagement.
Strong problem-solving skills and ability to manage customer issues calmly and professionally.
Self-motivated and results-driven, with the ability to thrive in a fast-paced sales environment.

Nice To Haves

Experience in technical distribution or industrial sales.

Responsibilities

Proactively nurture customer accounts and seek new sales opportunities.
Identify and pursue upsell and cross-sell opportunities within accounts.
Manage and grow transactional accounts and reseller business.
Conduct daily inside sales activities to achieve revenue and profitability targets.
Build customer relationships through professional email and phone communication.
Use Salesforce CRM to manage the pipeline, track opportunities, and analyze account performance.
Process orders, quotes, and backorders accurately and productively through EDI, portals, email, and phone.
Interpret and apply pricing structures, including volume breaks, special pricing, and gross profit margins.
Administer customer contract pricing and ensure compliance.
Work with Customer Service and Sales teams to resolve issues and deliver a strong customer experience.
Initiate and document dispute resolution processes, collaborating with Sales when needed.
Communicate clearly, confidently, and empathetically in written and verbal interactions.
Resolve problems calmly and handle customer situations professionally using emotional intelligence.
Comply with company policies and regulatory standards, including AS/ISO, TCP, and Export Control.
Participate in a team sales environment focused on driving sales and profits.
Perform other duties as assigned.