Inside Sales Specialist

Freudenberg Group • Plymouth, MI

1d

About The Position

The Inside Sales Specialist will support Account Managers with new business development activities, including customer follow-up and lead support. This role serves as a focal point for customer inquiries, ensuring requests are processed within established Sales Lead Time goals. The specialist will prepare, track, and follow up on customer quotes, maintain accurate Customer Master Data and pricing in SAP, and ensure timely CRM documentation. They will also act as a CRM process expert, collaborate with Sales and Operations to ensure customer specifications are aligned, and support continuous improvement efforts, monthly reporting, and data-driven initiatives.

Requirements

• Associate’s degree required.
• Inside Sales or Customer Service experience, preferably with SAP.
• Strong verbal and written communication skills with confidence in phone-based customer interaction.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office; experience with ERP and CRM systems required.
• Ability to build strong internal and external partnerships to achieve business goals.
• Self-starter with a positive, flexible, “can-do” mindset and strong problem-solving skills.

Nice To Haves

• Bachelor’s degree preferred.
• Strong Excel skills are a plus.
• Familiarity with ISO, AS, or lean manufacturing environments is helpful.

Responsibilities

• Support Account Managers with new business development activities, including customer follow-up and lead support.
• Serve as a focal point for customer inquiries and ensure requests are processed within established Sales Lead Time goals.
• Prepare, track, and follow up on customer quotes to obtain feedback and support quote-to-order conversion.
• Maintain accurate Customer Master Data and customer pricing in SAP.
• Ensure timely and complete CRM documentation and act as a CRM process expert for the team.
• Work closely with Sales and Operations to ensure customer specifications are accurate and aligned to written documents and quotes.
• Support continuous improvement efforts, monthly reporting, and data-driven initiatives to exceed customer expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree