Inside Sales Specialist

Freudenberg • Plymouth, MI

22h

About The Position

This role supports Account Managers with new business development, customer follow-up, and lead support. The Inside Sales Specialist will act as a point of contact for customer inquiries, ensuring timely processing and maintaining accurate customer data and pricing in SAP. The position also involves CRM documentation and expertise, collaboration with Sales and Operations, and contributing to continuous improvement and reporting initiatives.

Requirements

• Associate’s degree required.
• Inside Sales or Customer Service experience, preferably with SAP.
• Strong verbal and written communication skills with confidence in phone-based customer interaction.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Proficient in Microsoft Office; experience with ERP and CRM systems required.
• Ability to build strong internal and external partnerships to achieve business goals.
• Self-starter with a positive, flexible, “can-do” mindset and strong problem-solving skills.

Nice To Haves

• Bachelor’s degree preferred.
• Strong Excel skills are a plus.
• Familiarity with ISO, AS, or lean manufacturing environments is helpful.

Responsibilities

• Support Account Managers with new business development activities, including customer follow-up and lead support.
• Serve as a focal point for customer inquiries and ensure requests are processed within established Sales Lead Time goals.
• Prepare, track, and follow up on customer quotes to obtain feedback and support quote-to-order conversion.
• Maintain accurate Customer Master Data and customer pricing in SAP.
• Ensure timely and complete CRM documentation and act as a CRM process expert for the team.
• Work closely with Sales and Operations to ensure customer specifications are accurate and aligned to written documents and quotes.
• Support continuous improvement efforts, monthly reporting, and data-driven initiatives to exceed customer expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees