Inside Sales Specialist (Order Processing)

Schluter Systems L.P•Plattsburgh, NY

1d•Onsite

About The Position

The Inside Sales Specialist is responsible for monitoring the order in-box, processing orders, and handling inbound calls from distribution and end-users. This role requires responding to customers in a timely manner via email and phone regarding backorders, tracking information, stock checks, and other inquiries related to purchase orders. The specialist will also manage backorders to ensure customer expectations are met, log calls in Maximizer (transitioning to Salesforce in 2025), and contact transport companies for shipment updates. Additionally, they will send claims to the credit department for RMA and Call Tag processing, process and assign uninstalled claims through CRM, and ensure proper phone coverage by monitoring phone status in Cisco Finesse. The role involves requesting German AIR order quotes and processing Air Freight Orders, considering customer exceptions during order processing, and verifying updated process information in the Knowledge Base. The specialist will monitor EDI orders, release them to the warehouse, and communicate with the warehouse for order updates or modifications before picking and packing. They must ensure INFOR order status is 50 at the end of each day, add project names to INFOR when noted on purchase orders, attend weekly alignment meetings, and stay trained on new platforms introduced by Schluter.

Requirements

High School Diploma required
Minimum 1 to 2 years' experience in a related position
Excellent verbal and written communication skills
Self-starter, demonstrates initiative and commitment to world class service
Must be a multitasker
Knowledge of Excel and Word
CRM Expertise Maximizer
Open and clear communicator
Deliver creative and ingenious ideas for change and continuous improvement
Excellent organizational skills
Must be a team player

Responsibilities

Monitors the inside sales and process orders accordingly
Renames subject lines on contact inquiries to reflect customer full name and phone number before filing in appropriate folder
Responds back to customer in a timely manner on any order related topics
Monitors back orders to ensure customer expectations are met
Log all calls in Maximizer in 2025 will become Sales Force
Contacts transport companies when needed for updates on shipments
Sends claims to credit dept for processing of RMA, Call Tag information
Processes and assigns uninstalled claims through CRM
Is aware of phone status in cisco finesse to always ensure proper phone coverage
Requests German AIR order quotes
Request Air quotes when required
Process Air Freight Orders
Ensures that customer exceptions are taken into consideration when processing orders
Verifies Knowledge base for most updated process information
Monitors EDI orders and releases orders into the warehouse
Communicates with warehouse when required for order updates and or modifications before order is picked and packed.
Ensure INFOR order status 50 at the end of each day
Adds project names to INFOR when noted on purchase orders
Attends weekly alignment meetings
Ensures that they are trained on any new platforms when introduced by Schluter