Order Processing Specialist

CONTINENTAL LAUNDRY SOLUTIONS INC•Oshkosh, WI

About The Position

Friendly, family-oriented, collaborative, fun, flexible... Continental Laundry Solutions' team members all share a positive attitude, passion, and commitment to provide excellent support to each other and their customers. The company's culture, plus continuous opportunities for growth and development, have resulted in an industry-low turnover rate. This is a rare opportunity to join the team.

Requirements

High school diploma or equivalent
6 + months of experience in a customer service or related role
Excellent interpersonal, verbal/written communication, and customer service skills
Accurate and efficient data entry and basic math skills
Detail oriented with strong time management, accuracy, and organizational skills
Ability to work effectively under pressure in a fast-paced, deadline-driven work environment
Ability to work both independently and as part of a team and collaborate with colleagues at all levels
Proficiency in MS Office Suite (Word, Excel, Outlook, Teams, PowerPoint)
Experience working with or ability to learn Salesforce, CRM systems, and other business applications

Responsibilities

Serve as the primary point of contact for distributor accounts, ensuring a seamless and positive experience across all customer interactions
Partner closely with the sales team to keep all stakeholders informed on order status and activities for assigned accounts
Accurately process customer equipment orders
Respond to customer inquiries regarding availability and product information
Provide order follow-up, tracking information, and proactively address any order issues
Provide general admin support to the department as needed