Telecom Order Processing Specialist
Unity Communications
•Remote
About The Position
Unity Communications is seeking a Telecom Order Processing Specialist to support business wireless operations across multiple U.S. telecom carriers. This role is ideal for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential.
Requirements
- English proficiency at C1, C2, or Native
- Valid U.S. Visa (Required)
- High School Diploma or GED
- 1–2 years of experience in Order Processing, Customer Service, Telecom Support, or related roles.
- Strong Microsoft Office and computer skills.
- Excellent communication, organization, and problem-solving abilities.
- Ability to work independently and manage multiple priorities.
Responsibilities
- Process new wireless activations, upgrades, and account modifications.
- Support telecom sales teams with customer account setup and order processing.
- Manage device orders, exchanges, returns, and customer requests.
- Handle billing inquiries and customer escalations.
- Maintain accurate documentation and service tickets.
- Ensure all tasks are completed within established Service Level Agreements (SLAs).
Benefits
- Competitive salary
- Remote work
- Monday through Friday schedule
- Food Vouchers
- Internet Allowance
- Career development opportunities
- Collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
