Inside Sales Specialist

Synchrony•Costa Mesa, CA

1d•Hybrid

About The Position

This Inside Sales Specialist position is responsible for selling Regional, Market and Store/Station level client leadership on the benefits of our products so that they can drive product engagement and in store/station execution to accomplish/exceed credit goals. This role will partner with Field Sales Managers (FSMs) and Sales Leaders to provide consultation, analytics, program awareness and reporting to the clients within the assigned territories to increase Applications, Sales and/or Station Engagement for the portfolio.

Requirements

Minimum of 1 year of telephone sales/field sales experience in financial services industry; or related industry
Minimum of 3 years sales experience if unrelated industry
Demonstrated ability to use various software programs including; Salesforce, Business Center, RAPID
Proficient in MS Office applications (Word, PowerPoint, and Excel)
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

BA or BS degree
Spanish/English fluency
CRM experience (Sales Force preferred)
Professional and consultative selling skills with emphasis on influencing others to take action
Ability to work in a team
Analytical thinker with excellent presentation, organization, communication and time Management skills to successfully support your Commercial Zone
Excellent written and verbal skills
Excellent telephone etiquette
Excellent organizational and follow-up skills
Ability to manage multiple priorities
Willingness to work a flexible schedule, which may include overtime and weekends
Self-motivated
Strong problem-solving skills.

Responsibilities

Own a defined territory / set of accounts
Conduct outbound telephone consultations with clients on assigned accounts to educate them on the value of credit (i.e. benefits, strategies, rates, terms and conditions) and how to best use to improve their financial offerings
Develop and maintain key external client relationships at the store/station, market/jobber, regional and district levels
Drive increased levels of performance (i.e. application and sales/station engagement results) for assigned territory
Implement targeted strategies to increase client engagement for underperforming territories / accounts within defined risk parameters
Support sales and marketing campaigns
Partner with Client Development/Sales Support to develop and deliver client reporting / analysis packages at the store/station; market/jobber; division and regional levels
Conduct train-the-trainer sessions with clients to ensure strong knowledge of the credit program, compliance requirements and campaigns via conference call and Webex. Support follow up training as required
Provide support in a regional territory, either by supporting the Field Sales Manager (FSM) or by independently overseeing a remote zone
Receive and manage inbound calls from client contacts related to Marketing campaigns, training follow ups, general program questions or client concerns
Assist in client escalation and resolution processes
Deliver on Quality Assurance standards set forth by the organization
Capture all client interactions in Salesforce
Perform other duties and/or special projects as assigned