Inside Sales Specialist – Specialties

Prysmian•Highland Heights, KY

About The Position

The responsibilities for this role will support our Specialty business. In this role, you will respond to all inquiries from new and established customers, process requests for quotes, enter orders, managed from inception to completion, and working with all functional areas to ensure customer satisfaction.

Requirements

Associate or Bachelor's degree preferred
At least 2 years or more relevant work experience
Experience in sales, customer service, and/or account management
Proficiency in Microsoft Office systems
Analytical, documentation, and problem-solving skills
Above average technical aptitude to understand product functionality, specifications, and applications
Excellent written and verbal skills
Desire and ability to excel in a rapidly changing, fast-paced environment
Motivated both individually and on a team level
Organizational, time management, multi-tasking, and follow-up skills
Driven to provide accuracy and excellence daily
High level of professional ownership and reliability

Nice To Haves

Associate/Bachelor's degree
Knowledge of EDI, ERP systems such as SAP or AS 400 Mainframe a plus

Responsibilities

Support the sale of products by partnering with Outside Sales and/or Sales Agents to increase sales by managing quote requests, sales leads, product promotions and or analysis of sales data
Manage customer requests daily, including phone calls, e-mails, EDI and other forms of electronic communication
Manage quote requests and analyze data supplied by our customer; and provide pricing and product availability in a timely fashion.
Upon successful completion of training, empowered to make pricing decisions based on price guidelines, market feedback, and recommendations from Outside Sales
Process orders from customers and acknowledge within posted guidelines for various Specialty markets as needed by the business
Process customer returns and claims in a timely manner and initiate a corrective action, if necessary
Provide back-up assistance and coverage for other teams as needed
Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing
Continuously develop product knowledge through internal and/or external training initiatives
Participate in cross-functional projects impacting the department and the organization
Be the voice of the customer to the Prysmian organization