Inside Sales Specialist - Relief Valves

Puffer-Sweiven•Corpus Christi, TX

11d

About The Position

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas. As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include: Process Control & Safety Systems Control Valves & Regulators Isolation Valves & Actuation Oil & Gas Automation Reliability Solutions & Services Pressure Management Specialty Pumps & Rotating Equipment Instrumentation Maintenance & Repair Services

Requirements

3-5 years as an inside sales representative or equivalent in a technical sales environment.
High level of PC proficiency including MS Office, principal supplied software, internal business system and internet.
Strong written and verbal communication skills.
Demonstrated ability to communicate and coordinate with a cross section of other employees, principals, and customers.
Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
Excellent problem solving skills.
Strong interpersonal skills and the ability to work as part of a team.
Strong time management skills including ability to multi-task.
Demonstrated attention to detail.
High ethical standards in dealing with customers and principals.
Good self-management skills to include dependability, initiative, innovation, professionalism and organization skills.

Nice To Haves

BS/BA degree preferred or combination of applicable education and experience.
Advanced technical knowledge/understanding of relief valves, rupture discs, and tank protection products preferred.

Responsibilities

Prepare proposals/quotes including product sizing, selection and pricing.
Interact with customers on a day-to-day basis providing technical, commercial and general sales support.
Evaluate RFQ’s for testing, documentation and technical content to ensure proposed solutions meet customer requirements.
Manage workload and engage available internal and external resources as required to meet customer deadlines.
Manage change of customer requirements to quotations and active orders reducing non-conformance while driving customer satisfaction.
Proactively follow up with customers on quotations achieving a high hit rate of conversion to orders and ensuring customer satisfaction.
Participate in customer meetings as required to ensure clear communication of customer requirements.
Work with Sales Assistant in post award activities to ensure customer expectations are exceeded and drive customer satisfaction.
Develop and maintain a high level of technical proficiency with products represented.
Develop and maintain a high level of proficiency with internal business system and principal supplied sizing tools.
Evaluate and suggest improvements to team processes and tools that will improve efficiency and increase customer dependency.
Incorporate Salesforce CRM into daily activities by logging customer interactions, quotations, orders, projects, and initiatives.