Inside Sales Representative

Native Pest Management • Miami, FL

2d

About The Position

Native Pest Management is seeking a full-time Inside Sales Representative to convert pre-qualified leads into new customers and generate repeat business from existing clients. The role involves handling inbound and outbound calls, qualifying customer needs, building rapport, explaining services, and selling residential pest control and related services. Representatives create service accounts, collect credit card details for automatic payments on new accounts, schedule inspections and quality-control visits, enter lead and customer information, and assist current customers under the company’s one-call resolution guarantee. The position requires managing multiple programs while entering information in real time and maintaining a friendly customer conversation. Representatives are expected to meet conversion, booking, revenue, and monthly development goals.

Native Pest Management is a local, family-owned Florida business providing pet-friendly and environmentally responsible pest control services. The company describes itself as rapidly growing and committed to employee career development, advancement opportunities, customer service, and comprehensive benefits. Military veterans are encouraged to apply. Employment is contingent on successfully passing pre-employment screening, including background and drug checks and verification of work history, credentials, licenses, and certifications. Applicants must be legally eligible to work in the United States.

Requirements

• High school diploma or equivalent.
• Previous inside sales experience.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong customer service skills.
• Ability to type at least 50 words per minute with 90% accuracy; a typing test will be conducted.
• Entry-level proficiency with Google Suite, including Gmail, Google Sheets, and Google Docs.
• Ability to calculate basic math.

Nice To Haves

• Bilingual in English and Spanish is preferred but not required.
• Military veterans are encouraged to apply.

Responsibilities

• Answer and manage inbound and outbound sales calls.
• Qualify calls, build rapport, determine customer needs, and provide information about company products and services while following call-flow guidelines.
• Meet conversion goals, including lead-to-call and positive-action goals, as well as booking-rate and monthly-revenue metrics.
• Sell residential pest control and related services in accordance with standard operating procedures.
• Create service accounts for new customers.
• Collect credit card information for automatic payment on all new accounts sold.
• Schedule inspections and quality-control visits for sales inspectors and technicians.
• Navigate multiple programs simultaneously to enter data in real time, place orders, and search existing accounts while maintaining a friendly conversation.
• Meet Monthly Development Plan goals regularly.
• Accurately enter lead information into databases.
• Assist current customers and provide service in keeping with the one-call resolution guarantee.

Benefits

• Health, dental, vision, and life insurance; the company covers 80% of individual-only health, dental, and vision premiums and 60% for dependents, and provides life insurance at no cost.
• Employee Assistance Program with 24/7 access and app support, including resources for stress, mental health, financial guidance, and life events; available to employees and immediate family.
• 401(k) with up to 4% company matching.
• Two weeks of paid time off in the first year.
• Six paid holidays and one paid floating holiday.
• Competitive pay structure that may include bonus or commission opportunities.
• Paid training program and company-paid licensure.
• Employee discounts.
• Employee referral bonus of $2,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED