Inside Sales Representative & Product Manager

Orepac Holding Company • Spokane Valley, WA

3d • $75,000 - $85,000

About The Position

Under the direction of the Sales Manager, the Inside Sales Representative manages new building materials accounts from the office and works with Outside Sales Representatives to maintain and grow existing accounts in an established territory. The role calls for customer service and detail orientation, professional experience with the relevant product segment, strong communication and problem-solving skills, and the ability to multitask. The position is based at the Spokane, Washington branch and combines professional office work with onsite work in the construction field. Travel throughout the assigned territory is required at least 25% of the time.

Requirements

• At least 3 years of sales or customer service experience; building-materials experience and knowledge of composites are preferred.
• Ability to travel throughout the assigned territory at least 25% of the time.
• Highly energetic and able to work in a fast-paced, self-directed environment.
• Commitment to high ethical standards in professional conduct and interactions.
• Strong customer-service orientation and excellent telephone manner.
• Reasoned decision-making, problem-resolution, and creative-thinking skills.
• Proficiency using a personal computer and aptitude for technical applications.
• Excellent time-management and organizational skills.
• Aptitude to develop knowledge of the industry within a given market.
• Ability to develop strong interpersonal working relationships and work in a team environment.
• Ability to read, analyze, and interpret general business periodicals, safety rules, professional journals, and technical procedures.
• Ability to speak effectively before groups of customers and/or company employees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
• Ability to carry out written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
• Bachelor’s degree is preferred but not required; equivalent combinations of education, training, or experience demonstrating ability to perform the duties will be accepted.
• Ability to perform the stated physical demands, including occasional handling of loads up to 50 pounds individually and team handling up to 100 pounds.

Nice To Haves

• Knowledge of building materials, especially doors.
• Knowledge of composites.
• Bachelor’s degree.

Responsibilities

• Maintain and grow relationships with new and assigned customer accounts.
• Develop and maintain thorough knowledge of OrePac’s pricing structure and services.
• Follow up on generated quotes to ensure customer service and identify potential new business.
• Introduce and demonstrate products, services, and developments to established and new accounts as needed.
• Participate in training sessions, meetings, skill-building activities, and professional development.
• Process cancellations or changes to quotes and sales orders and communicate changes to relevant departments.
• Process customer quotes, orders, and return merchandise authorizations (RMAs) as needed.
• Coordinate and resolve customer concerns, including delivery errors, short shipments, and damaged-product returns.
• Demonstrate thorough product knowledge in communications.
• Create and approve purchase orders to replenish assigned products using historical trends, current demand, and sales forecasts.
• Communicate proactively and accurately with branches about purchase-order status, products, and supply matters.
• Provide technical product information to internal and external parties.
• Monitor the competitive landscape and communicate OrePac’s value proposition using available marketing resources, product offerings, and sales strategies; assess wholesale inventory needs and offer channel-specific solutions to increase customer business with OrePac.
• Identify and support customer sales needs through educational presentations, product education, literature, marketing supplies, samples, and price pages.
• Build productive working relationships with staff and office support personnel at customer locations and OrePac branches, and encourage or assist with their training and development when possible.
• Report incidents and accidents to the immediate supervisor immediately or within 24 hours; maintain a safe work area; report and, where possible, correct unsafe conditions; operate vehicles safely and lawfully; assist in reducing workplace hazards; and comply with drug-testing and PPE policies.

Benefits

• Competitive compensation based on experience, with opportunities for quarterly and annual performance bonuses and annual reviews with potential performance-based pay increases.
• Medical, dental, and vision insurance, up to 70% paid by OrePac.
• Free Informed Health Line and Health Advocates.
• Health Spending Account (HSA) with up to a $1,000 annual OrePac contribution.
• Flexible Spending Account (FSA).
• Free Employee Assistance Program (EAP).
• Free life and long-term disability insurance.
• Accident, Hospital Indemnity, and Critical Illness plans available.
• 401(k) with up to a 3% OrePac contribution.
• Paid time off: 80 hours accrued in year one and 120 hours accrued annually after year one.
• Paid sick time according to state requirements.
• Seven paid holidays annually.
• Free gym membership.
• Employee discount.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed