Inside Sales Representative

ACT Lighting Inc • US,

22h • $50,000 - $53,000 • Remote

About The Position

The Inside Sales Representative supports the sales organization through customer service, account support, lead generation, prospecting, and sales development. The role provides hands-on training in the company’s products, manufacturing processes, customers, markets, sales processes, CRM usage, sales techniques, and customer service practices. The representative helps relieve administrative and sales-related responsibilities from key account managers and territory sales representatives while developing practical sales experience alongside experienced professionals.

The position is remote and reports to the Inside Sales Vice Director. It involves collaboration with Sales, Customer Service, Marketing, Product Development, and Operations. Travel may be required up to 25%, depending on business needs and employee development opportunities. The position has no supervisory responsibilities.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, Music Industry, or a related field preferred.
• Sales, customer service, retail, business development, or related experience preferred.
• Strong desire to build a long-term career in professional sales.
• Excellent verbal, written, and interpersonal communication skills.
• Strong customer service orientation and relationship-building skills.
• Self-motivated, willing to learn, and receptive to coaching.
• Strong organizational and time-management abilities.
• Ability to prioritize multiple projects and responsibilities.
• Comfortable making outbound calls and engaging prospective customers.
• Proficiency in CRM software, Microsoft Office Suite, and Google Workspace.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to work effectively from a home office with reliable internet access and maintain a professional workspace.
• Ability to travel up to 25%, which may vary based on business needs and employee development opportunities.

Nice To Haves

• Interest in music, audio, live sound, musical instruments, production, or related industries.
• Familiarity with cables, audio accessories, stage equipment, or related products.
• Experience using CRM systems and sales outreach tools.

Responsibilities

• Provide sales support to Inside Sales team members.
• Assist with customer inquiries, quote preparation, order follow-up, product recommendations, and account maintenance.
• Coordinate with internal departments to provide customers with timely and accurate information.
• Assist in managing customer projects, opportunities, and follow-up activities.
• Support customer retention through proactive communication and relationship building.
• Participate in structured training on products, manufacturing processes, sales techniques, CRM usage, and customer service practices.
• Build knowledge of the company’s product portfolio, manufacturing capabilities, and target markets.
• Participate in customer meetings, sales calls, trade shows, and industry events.
• Learn territory management and key account management through collaboration with experienced sales personnel.
• Research and identify prospective customers using industry research, trade shows, referrals, internet research, and other lead-generation activities.
• Re-engage inactive customers and dormant accounts to identify business opportunities.
• Conduct outbound calls, emails, and other outreach to generate qualified opportunities.
• Qualify inbound and outbound leads and route opportunities to the appropriate salesperson when necessary.
• Schedule meetings and introductions between prospective customers and account managers.
• Maintain an organized pipeline of prospects and opportunities in the CRM system.
• Monitor industry trends, competitor activities, customer needs, and emerging market opportunities.
• Assist with identifying new product opportunities and customer requirements.
• Gather and communicate market intelligence to management and cross-functional teams.
• Maintain accurate customer records, notes, activities, interactions, and follow-up schedules in the CRM system.
• Generate reports on prospecting activity, lead conversion, pipeline development, and account engagement.
• Assist with CRM data cleanup and ongoing customer database maintenance.
• Ensure customer interactions and opportunities are properly documented.
• Collaborate with Sales, Customer Service, Marketing, Product Development, Operations, and fellow sales team members to support sales goals and customer satisfaction initiatives.
• Participate in sales meetings, training sessions, and continuous improvement activities.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level