Inside Sales Representative - Kendall Electric

The Kendall Group • Grand Rapids, MI

2d

About The Position

The Inside Sales Representative is a key member of the Kendall Electric sales team and reports to the Inside Sales Manager, Location Manager, or Territory Manager. The role involves communicating with customers and vendors, understanding customer needs, supporting a smooth sales process, building relationships, and closing sales. The representative explains product features and applications, helps customers select products, processes orders and quotes, follows up on leads, and works toward sales targets. The position also requires maintaining customer records and coordinating with colleagues, customers, and vendors.

Requirements

• At least 2 years of customer service, sales, or distribution experience.
• High school diploma or GED.
• Proficiency in Microsoft Office.
• Excellent work ethic and good verbal and written communication skills.
• Ability to work cross-functionally and manage multiple requests in a fast-paced environment.
• Ability to communicate with all levels of the organization and provide excellent internal and external customer service.
• Experience handling escalated customer requests.
• Negotiation skills.
• Ability to see, talk, and hear.
• Ability to sit for 8 hours a day.

Nice To Haves

• 2 years of electrical sales and customer service experience.
• Eclipse ERP experience.
• Associate or bachelor’s degree.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Communicate with customers and vendors through various channels.
• Acknowledge and resolve customer complaints.
• Participate in sales and product training sessions.
• Process orders and quotes in the business system.
• Provide vendor portal assistance to customers.
• Maintain records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues, customers, and vendors as necessary.
• Explain and articulate product features and applications.
• Recommend product selections to customers.
• Make outbound calls to customers and follow up on quotes and leads.
• Understand customers’ needs and identify sales opportunities.
• Maintain a database of current and potential customers.
• Provide customers with product submittal sheets for approval and track their progress.
• Close sales and achieve sales targets.
• Perform other duties and projects as assigned.

Benefits

• Employee ownership.
• Opportunities to learn and grow, with coaching and mentoring.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED