Inside Sales Representative - Special Missions

Gogo Business Aviation • Broomfield, CO

9d

About The Position

The Inside Sales Representative – Special Missions serves as a partner to customers, dealers, OEMs, and internal stakeholders to grow revenue, improve retention, and deliver a strong customer experience. The role works with Regional Sales Managers and teams across Activations, Revenue Operations, Accounting, and Customer Support to support account growth, streamline onboarding, and promote customer success.

The representative handles customer inquiries and account activities throughout the customer lifecycle, from quoting and onboarding through activation, renewals, and retention. The role also identifies growth opportunities, manages leads and opportunities in CRM platforms, supports outbound campaigns, and resolves billing issues. Applications are accepted through November 20, 2026, or until the position is filled.

Requirements

• Bachelor's degree in Business, Sales, Marketing, Communications, or a related field, or equivalent practical experience.
• 2–4 years of experience in customer support, inside sales, account management, customer success, or a related customer-facing role.
• Demonstrated experience supporting customers while identifying business growth opportunities.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems.
• Strong problem-solving and relationship-building skills.

Nice To Haves

• Experience in aviation, telecommunications, connectivity, or technology-focused industries.
• Exposure to provisioning, activation, or subscription-based service environments.
• Knowledge of customer success, account retention, and lifecycle management practices.
• Experience supporting sales teams through quote generation, proposal development, and contract administration.
• Familiarity with revenue operations, sales operations, or customer operations processes.
• Experience executing lead-generation or outbound sales campaigns.
• Experience supporting customers through onboarding, adoption, and renewal cycles.

Responsibilities

• Serve as a primary point of contact for customers, OEMs, and dealers, providing timely and professional support throughout the customer lifecycle.
• Manage inbound customer inquiries by phone, email, and chat while delivering a high-quality customer experience.
• Partner with Regional Sales Managers on quoting, proposals, contract processing, and customer account management.
• Execute service changes, account updates, plan modifications, and provisioning requests.
• Provide onboarding support from quote acceptance through service activation.
• Identify upselling, cross-selling, and account expansion opportunities based on customer usage and business needs.
• Support renewals, retention efforts, and risk mitigation to strengthen customer relationships and reduce churn.
• Generate, qualify, and manage leads and opportunities in CRM platforms.
• Execute outbound campaigns that support pipeline development and revenue growth objectives.
• Resolve billing inquiries and coordinate discrepancy resolution.

Benefits

• Medical, dental, and vision coverage with plan options to fit employees' needs.
• Immediate-vesting 401(k) plan.
• Paid time off.
• Volunteer time off.
• Option to participate in an Employee Stock Purchase Plan.
• Commission plan eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level