Inside Sales Representative

Flow Control Group • Charlotte, NC

11d • Onsite

About The Position

Triangle Process Equipment, Inc. has been delivering stainless steel and single-use processing solutions to the pharmaceutical, food, beverage, brewing, and cosmetics markets since 1999. Located in the mid-Atlantic with a nationwide sales infrastructure, we apply intimate knowledge of sanitary processing equipment to put customers' needs first, from contamination prevention to cost-conscious pump options.

The Inside Sales Representative provides day-to-day sales support and customer service for assigned customer accounts. Working closely with one or more Account Managers, this role is responsible for processing customer orders, preparing quotations, communicating order status, and coordinating with internal teams to ensure outstanding customer experience. Key responsibility of this role will be to also build relationships with our key suppliers. The Inside Sales Representative serves as the primary point of contact for day-to-day customer inquiries and order management while supporting the Account Manager in delivering exceptional service and growing customer relationships. Success in this role requires strong organizational skills, attention to detail, and a willingness to develop a solid understanding of Accuflow's products and applications.

Requirements

• Associate's degree or equivalent work experience preferred.
• Two or more years of experience in inside sales, customer service, order management, or sales support within an industrial distribution or technical products environment.
• Experience in industrial distribution, engineered products, fluid handling, or process equipment preferred.
• Strong customer service, communication, and organizational skills.
• Excellent attention to detail and the ability to manage multiple priorities.
• Experience using ERP systems and Microsoft Office applications.
• Ability to work collaboratively in a fast-paced team environment.
• Technical aptitude with the ability to learn product applications and specifications.

Responsibilities

• Serve as the primary contact for day-to-day customer inquiries, order management, and account support for assigned customers.
• Partner with assigned Account Managers to provide responsive service and ensure customer needs are addressed in a timely manner.
• Prepare quotations for customers and generate quotations.
• Maintain regular communication with customers regarding quotations, order status, delivery schedules, and issue resolution.
• Escalate commercial opportunities and strategic account matters to the appropriate Account Manager.
• Build strong working relationships with customers through responsiveness, accuracy, and dependable execution.
• Process customer orders accurately and efficiently within the ERP system.
• Review customer purchase orders for accuracy, pricing, and completeness.
• Coordinate with Purchasing, Warehouse, and Operations to ensure timely order fulfillment.
• Monitor open orders and proactively communicate delivery commitments and changes to customers, Account Manager and management as needed.
• Purchase selected direct materials or drop-ship items, as needed, to support customer orders.
• Maintain accurate customer and order records within the ERP system.
• Develop a working knowledge of Accuflow's products, supplier offerings, and applications.
• Utilize product knowledge to assist customers with product selection and recommend alternatives when appropriate.
• Participate in product and systems training to enhance customer support capabilities.
• Contribute ideas to improve customer service, order management, and commercial processes.

Benefits

• Medical, Dental, and Vision coverage
• competitive 401(k) matching
• paid time off
• holidays
• parental leave
• wellness resources
• employee referral programs
• Climb Financial Program (emergency assistance funds, earned wage access, financial coaching, low-cost loan options, retirement planning resources, opportunities to build long-term wealth through employee ownership)
• FCG University (access to more than 80,000 learning courses)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree